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“Probably fine, if everything goes as planned, otherwise....”

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Mantaraya Travel - Day Tours and Trips for Colombia
Ranked #68 of 151 Tours in Bogota
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Owner description: Mantaraya Travel is a colombian specialist with custom made tours to over 20 destinations in Colombia. Choose of over 30 sightseeing tours and trips to destinations like Bogota, Cartagena, Medellin or the Colombian Caribbean. We offer the best tours & trips with a highly personal service for your dream vacation in ColombiaIf you book your tour or trip to Colombia with us you can expect:• Consulting and planning with one of our Travel Experts ->• Get a personalized plan ->• The Mantaraya Booking Specialist ->• 24/7-Attention during your trip ->Contact us today and get the best Colombian Experience - Visit our Website for more!
Reviewed 1 March 2012

Starting out our agent seemed informed and knowledgeable. However, prior to the trip we needed to make a significant change in our customized itinerary. While we were told it would not be a problem, our agent always seemed to be away or sick. During the later planning, we often we got vague, incomplete or delayed answers.. Moreover, the story often changed. We paid a tidy sum for our hotel in Cartagena ( we were told we needed a suite), but upon arrival the hotel advised that the agency only reserved a double. As a result of a number of issues e were owed a substantial refund, but after spending weeks negotiating and having to get aggressive, we finally just recently got most of what was owed

1  Thank karnak2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
camih2o, Gerente at Mantaraya Travel - Day Tours and Trips for Colombia, responded to this reviewResponded 8 March 2012

Sarah, thanks for your message.
We are sorry to hear of your less than positive response. We pride ourselves in having great customer service and while the agent had to travel abroad for a number of days prior to the trip this was unavoidable unfortunately. We like to empower all our staff to go out of their way to help clients and simple things such as meeting clients such as yourselves at the airport late on Christmas eve show we are committed to giving the best experience we can, when we can.

We do apologize for the mix up with the room in Cartagena. This was a clerical error on our behalf and we have implemented a new operations system so that this will never occur again.

The reason the refund took longer than expected was because the agent tried to help out as best he could and instead of offering a refund directly which is normal policy he went out of his way to try and pay for your stay at the property booked independently. If we had issued the refund like policy dictates there would have been no delays from us. Unfortunately there were issues with the bill firstly being less than the actual amount required and secondly being directed towards yourself as opposed to the company which we believe you were aware of.

We are sorry about the issues that arose but would like to extend an invitation to return to Colombia with us on your next family vacation. With such an opportunity to show you that these issues were just a once off we assure you will have a truly spectacular time here.Best regards
Camilo Gomez

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Reviews (30)
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9 - 13 of 30 reviews

Reviewed 13 February 2012

Alexandra with mantaraya travel did a great job on our ten day trip. Excellent arrangements including,B&B's,tours,internal flights,transfers.Trip had culture,relaxation, and adventure (somos adventures).would use them again.

3  Thank skittlesSunPrairie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

Travelled from Australia to Colombia from 7th Jan 2012 - 28th Jan 2012 and had a package tailored with Mantaraya encompassing accommodation, flight, taxes and 3 individual guided tours (1 in Cartagena, 2 in Medellin). I spent 3 days in Cartagena and the remainder of my time in Medellin. Customer service both prior and during my stay was very good and issues responded to promptly. I highly recommend this company for anyone wishing to travel to Colombia.

2  Thank AussieinColombia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

Mantaraya set up our entire trip from beginning to end and hit all the best spots. There wasnt really anything we wanted to do that wasnt included in the trip. They were also very patient with us as we changed the dates and destinations a few times. Very happy with Mantaraya and would recommend them to anybody.

Thank maxodom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 November 2011

I had a solo tour of Colombia for four days.
Tour guide was Juan Carlos and he was excellent.
Good command of English, very amenable to flexibility in itinerary.
Mantaraya was excellent in setting up the tour and the price was quite reasonable.
The vehicle was a minivan in excellent condition and comfortable.
The Hotels in Bogota (Cite Hotel) and Villa de Leyva (Boutique la Candelaria) were very nice.

2  Thank GaryFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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