Have stayed here several times and returned expecting the same high standards as we have experienced previously.
Allocated a room next to the elevator despite my request to be placed away from this area. 4 hangers in the wardrobe for 3 of us. Asked a passing room steward for more and were given cheap wire hangers. Broken plug sockets in the room reported 3 times before it was fixed. Room not serviced one day which was reported to reception with no response to request and had to go in person to reception before any action taken. Made a complaint and asked to speak to manager but no contact was made. There is a card in each room stating " If you're not satisfied with your stay, let us know and we will make it right " Well we did let them know and they didn't make it right. The manager on check out was apologetic but by then it was too late to make any difference to what amounted to a disappointing experience
The staff at the beach club as mentioned by the previous reviewer were unsmiling and disinterested .
On a positive note the executive lounge and staff in this area were excellent .
- Free Wifi
- Free Parking