Second visit to this hotel, this time with daughter's family and five month old son. This hotel is great for children: all ages are well catered for in the restaurants and at the pools. Property architecture and grounds are immaculate, as indeed are the rooms and in particular the bathrooms: great design.
However, we were a little disappointed with some elements of the service. In Olea, plates were not always available at the stations, at times waiter service was slow in clearing away plates and food stations were not always fully maintained - empty dishes and erroneous sauce labels. In Turquoiz, a beer ordered was forgotten and a cocktail order took ages. It's also very frustrating when room service deliver a small ice bucket when you have ordered a large!
May sound inconsequential, but over the course of our two weeks we experienced too many of these issues. We are big St Regis fans and stay in their hotels because of the service emphasis, but I'm giving this hotel a four star rating because it wasn't up to St Regis standards.
Raised the issues with Bandula - restaurant and room service manager - and he is highly attentive and responsive. BTW, room service is fantastic: excellent food quality and timely delivery. We also liked the restaurants on site and Koko in particular in Sontaya should get a special mention for his warmth and hospitality. We had also tried 55 and 5th previously and the steak is simply fantastic!
In the pool area Joel was an absolute star with his water volleyball games, enjoyed by participants and spectators equally!
So, in summary - don't hesitate to stay here! We are planning to return: it's just that St Regis sets very high standards for itself and for just a couple of days, they didn't meet their own standards, but things were rectified.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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