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Hilton Beirut Metropolitan Palace
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Reviews (134)
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78
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All reviewsnice business hoteliskenderfront desk and conciergebusiness tripsin el filfast serviceelegant hotelexcellent hospitalitylaundry servicebreakfast restaurantnice roomrestaurant staffexcellent stayspecial thankslocation is excellentrooms are spaciousihab
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5 - 10 of 137 reviews
Reviewed 2 weeks ago via mobile

I have stayed around 9 months in the hotel, it was an excellent stay, felt comfortable and pleasant... location is very strategic to reach the most destinated regions within a 15 min car range, the rooms are excellent... And finally the stuff who made the stay unforgettable with their continuous caring, professionalism and their welcoming smile nomatter how long and tiring the day was.
Special thanks to Rayan Abbass, Maria, Elie, Hassan without forgetting the rest of the stuff in the Front office, Concierge, restaurant etc.

Stayed: July 2017, travelled on business
Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this reviewResponded 1 week ago

Dear Jean R,
Thank you for taking the time to write this very detailed review about your recent stay with us. We are happy to read your complimenting remarks about our team members who will be very delighted to receive them. We very much appreciate that you stayed with us and we look forward to being of service to you on future stays in Lebanon.
Best Regards, Naif Zureikat, Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

Good central location. Hotel is clean and provides good hospitality. Rooms facing the mountains provide great views.
respect for the general manager who does a great job here; a true sample of excellent hospitality!

Room Tip: Choose a room with city and mountain views
  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Christos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this reviewResponded 17 March 2018

Dear Christos V,

Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience and complimented our location and team members’ professionalism.
Looking forward to hosting you back soon,

Best Regards,
Naif Zureikat, Cluster General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

I Stayed in the Hilton Metropolitan for 2 days for my business trip & must say was pleasantly surprised by the value it offered. The hotel is well located & the experience was grt. from a courteous & fast front desk staff to the hotel amenities & food everything is in order. B'fast spread was decent, room sizes are huge & clean.
A tad old but not outdated. Its connected via footbridge to another Hilton property where they have nice Jazz bar & other hangout places.
A special word for the staff of this hotel who were very professional & friendly especially the girl at the front desk/reception who helped us patiently with all our city queries.

  • Stayed: February 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Anuraj N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this reviewResponded 6 March 2018

Dear Anuraj N,

Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience and complimented our location and team members’ professionalism.
Looking forward to hosting you back soon,
Best Regards, Naif Zureikat, Cluster General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

Great hotel great employees enjoy my stay. I was impressed by the hospitality and guest welcoming. I definitely return to this hotel to enjoy the luxurious rooms and fast service. Internet was very fast

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 121raffid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this reviewResponded 16 November 2017

Dear 121raffid,

Thank you for taking the time to write this lovely and very constructive review about your recent stay at the Hilton Beirut Metropolitan Palace. We are very happy to read you had an enjoyable experience and complimented our service and team members’ professionalism.
Looking forward to hosting you back soon,
Best Regards, Naif Zureikat, Cluster General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

I used to stay here until it was closed down fir a few years
I’m glad to be back, I like this hotels and the rooms
They have a new bar re opened with a nice sky view at the sixteenth floor

I wasn’t satisfied much with the service quality of some of the staff

Stayed: November 2017, travelled on business
Thank Ehab_Heikal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this reviewResponded 13 November 2017

Dear Ehab_Heikal,

Thank you for taking the time to write this review and for staying at Hilton Beirut Metropolitan Palace. We are very glad to hear you had an enjoyable experience, however we are sorry that some of our staff's service was not up to your expectations and hoping to make your next stay a better one.

Looking forward to hosting you back soon,
Best Regards, Naif Zureikat, Cluster General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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