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“elegant hotel but the service could have been better...”
Review of Phoenicia Hotel

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Phoenicia Hotel
Ranked #2 of 116 Hotels in Beirut
Certificate of Excellence
Reviewed 12 April 2012

I stayed in this hotel for 3 days in November 2011 and it was indeed elegantly designed. My hotel room had a nice sea view, clean and spacious. I understand that Phoenicia is a 5 star hotel but I still find the room rates ridiculously expensive including their food prices. I was not very impressed with the service either, the reception staff who checked me in seemed a little aloof instead of the usual hospitable 5 star welcoming attitude. When I ordered food from room service the woman who took my order was disappointing and unhelpful, I was asking for her opinion/suggestion on certain Lebanese food that I can try and she answered me with “you can order whatever you like” and the service was also a bit slow. When I checked out and ask for clarification on my bill the reception lady seemed to be a little impatient explaining the figures on my bill statement. Phoenicia’s elegance is unquestionable but the service (which is an important factor in the hotel industry) could have matched the elegance of this hotel.

  • Stayed: November 2011, travelled on business
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2  Thank BossyMrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, Hotel Manager at Phoenicia Hotel, responded to this reviewResponded 19 April 2012

Dear Mrs. Shery R,
Thank you for staying with us in November 2011 and for taking the time to share your experience on trip advisor.
As a follow up on the correspondence we had, we just like to apologize again for the inconvenience you have encountered during your last stay with us. You may rest assured that your comments were noted with great concern, and detailed investigations with the Front Desk and Room Service staff have been taken, along with the corrective measures to avoid future repeats.
We take great pride in maintaining a reputation for excellence, and you, as a valuable customer, should never experience such situations. I honestly believe that your unfortunate experience is an exception to the service we are accustomed to offering as the Phoenicia Beirut is committed to providing our guests with the highest quality of services and facilities. We sincerely regret we fell short of our goal in this instance.
I would like to seize this opportunity to thank you for sharing with us your beneficial comments and we will be looking forward to welcoming you back at the Phoenicia Beirut, where every member of the Hotel’s team will do his utmost to make your stay as much memorable as enjoyable.

Best Regards,

Christian Madsen
Hotel Manager

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Reviews (759)
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533 - 537 of 759 reviews

Reviewed 10 April 2012

The room, location and the sea view are Excellent , the reception is big and busy and you can walk out of the hotel and enjoy the hotel central location or enjoy walking on the Cornish road.
Zaytuna bay is within 5minutes walking with varieties of restaurants.
Reception staffs are very helpful

Room Tip: The sea view and marina view are the best rooms, stay away from the side rooms, few rooms have balco...
  • Stayed: April 2012, travelled as a couple
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Thank harb_hany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, Hotel Manager at Phoenicia Hotel, responded to this reviewResponded 19 April 2012

Dear Mr. Harb_Hany,
Thank you for your recent stay at Phoenicia Hotel Beirut, we appreciate your feedback and review.
We are glad to know that you enjoyed your stay with us and that the Mediterranean view had a lasting impact on you.
We fully agree and we are happy with the close proximity to the neighboring areas and we believe that Zaitunay Bay had a great impact on the surrounding and it has a good selection for entertainment.
Once again, please let us express our appreciation for your review regarding our services and staff …
Looking forward to welcome you back soon at Phoenicia Hotel Beirut.

Best Regards
Christian Madsen
Hotel Manager

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Reviewed 9 April 2012

Stayed there the second week of April and it was just perfect. It is really hard to fault this monument of Lebanese hospitality......and i have tried. my only comment is that the "city view" is actually a "construction view" so i opted for a transfer to sea view which is nice but without a balcony (a total waste of an excellent med. view) so in order to enjoy the view you have to face the window and consciously look.

The location is one of the best in Beirut and even better now with the opening of the Zeitouna Bay across the street. Zeitouna Bay is a collection of high-end Shops and restaurants overlooking the beautiful, yacht friendly, marina.

Oh!!! one more little detail. They have excellent breakfast varieties so make sure you add that to your experience.

Room Tip: Sea view is a must
  • Stayed: April 2012, travelled as a couple
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1  Thank Dhahran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, Hotel Manager at Phoenicia Hotel, responded to this reviewResponded 19 April 2012

Dear Dhahran,
Thank you for staying with us during the month of April hope you enjoyed the spring sensations and thank you for taking the time to post this review. We highly appreciate your feedback and it makes us proud that you described Phoenicia Hotel as a monument of Lebanese Hospitality! Thank you for that!
We are in a location that highlights it all, from the blue sea to the historical “authentic” views. But stay assured that we will be noting your preferences for a balcony and marina view for future reservations.
Plus, we agree that Zaitunay Bay adds value to our location and a special touch to the area and it is a fantastic place to visit.
Thank you again for your honest review and for the details provided, we are looking forward to welcome you back soon at Phoenicia Hotel Beirut and we promise you much more varieties at Mosaic our buffet restaurant along with many other specialties to add to your experience.
In the mean time stay connected with us through Facebook and twitter (Phoenicia Beirut) for more offers and news to come.

Best Regards,
Christian Madsen
Hotel Manager

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Reviewed 9 April 2012

We just spent Easter weekend at the Phoenicia. It was a charming, beautiful hotel. The concierge service of Liliane was very impressive. She answered many of my questions beforehand and helped plan out our visit once we arrived. My husband and I were trying to sort out Easter Mass times prior to our arrival and had no luck on the internet. Liliane tracked down all of the information we needed to make our decision to visit Beirut. She arranged to maximize our visit by organizing a driver for us to visit outside the city.The hotel is lovely, a great location with the nicest most professional personnel! We loved walking all over the city and exploring the various neighborhoods.

Room Tip: Our room did not have a good view! City view is of a bombed out hotel next door. However perhaps tha...
  • Stayed: April 2012, travelled as a couple
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Thank MBHDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, Hotel Manager at Phoenicia Hotel, responded to this reviewResponded 19 April 2012

Dear MBHDubai,
Thank you for your recent stay at Phoenicia Hotel Beirut, we would like to wish you a belated Happy Easter and we are happy you enjoyed your Holiday. We appreciate you taking the time to post this review and share your feedback about our hotel and our team members.
We are glad to know that you had a great experience and appreciated our concierge team, especially Liliane’s service and professionalism. Please note that with delight we shared your heartfelt comments with her and with the rest of the team.
Hope the weather was sunny and you enjoyed your walk in Beirut and got the chance to visit and explore its surrounding areas.
Once again thank you for your review and for promoting Phoenicia Hotel’s image and service.
Looking forward to welcoming you back soon,

Best Regards,

Christian Madsen
Hotel Manager

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Reviewed 3 April 2012

Good location...not too far from the beach party hotel...not too far from the other side of town.

Service was second to none - outstanding.
Rooms were spacious and comfortable although bathrooms were a little small.
BEAUTIFUL swimming pool with daybeds / loungers and wonderful bar and staff.
Good restaurants / salon and room service! (all the important stuff!) ;)

  • Stayed: August 2011, travelled with friends
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Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian M, Hotel Manager at Phoenicia Hotel, responded to this reviewResponded 19 April 2012

Dear LoulouMc-Dubai,
We are glad that even though time has passed on your stay with us you still took the time to post this review and share your feedback about Phoenicia Hotel with the rest on trip advisor. Thank you for that and for your enthusiastic comments.
Hopefully you will be planning a return visit to Beirut this summer especially that Amethyste (chill-out lounge and outdoor pool) will be opening in May with exciting new menus and famous Dj performances.
We are looking forward to welcome you back soon at Phoenicia Hotel Beirut and thank you again for your feedback,

Best Regards,

Christian Madsen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenicia Hotel

Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Beirut
#2 Spa Hotel in Beirut
#3 Romantic Hotel in Beirut
#4 Family Hotel in Beirut
#6 Business Hotel in Beirut
Price Range: ₹ 15,996 - ₹ 21,136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Phoenicia Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
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Also Known As:
Intercontinental Beirut

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