Well this hotel was recommended to me by a freind saying that it's the new and hip place to stay in Kuwait, so i booked for 2 night when I was there on business.
I booked online, but because my flight arrived at 6 pm i called the hotel to make sure that the reservation would still be valid after 4, and they said yes.
So they picked me up from the airport in a maserati which was a super plus and I thought this would be a fantastic hotel. I checked into the hotel, the bathroom sink was closed, and with no way to keep it open, the hot water was spitting brown water out. The bathtub drain was blocked with rose petals!! So I called reception and they said they will send someone, no one showed up. I told the receptionist when I was going out for dinner and he said they will take care of it by the time I'm back.
While having dinner my friend told me that they have this special promo where u get 50% on the second night you stay there. So I asked the receptionist about when I came back, and she said yes of course let me check with the manager, then the manager said sorry we don't have anymore rooms for that promo.
The sink was not fixed when i came back, so the second day I told the receptionist again, and asked for the manager because I wanted to extend one more night. So I spoke to the manager who was different thAn the one I spoke to the night before, and asked her if they have a promo, she said yes and that it should be applicable for the third night, so she checked with her booking department and said that the offer is not available for people who booked online!! Didn't make any sense to me,it was like they were making different excuses every time.
Long story short, the sink was never fixed, there is no bottle opener in the room to open fizzy bottles, and the coffee machine didn't work, the mini bar is free but it practically has nothing in it.they have 3 bags of cheap potato chips.
In conclusion, not worth paying 365$ a night for this hotel...
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- Also Known As:
- Symphony Style Hotel Kuwait Kuwait City