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Crowne Plaza Manama (Bahrain)
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All reviews spices restaurant steak night diplomatic area live band front office excellent service special thanks business trip room service pleasant stay duty manager swimming pool breakfast buffet enjoyed my stay the club lounge harvester mosaique
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Reviewed 11 November 2014
Attentive Staff

Just 15 minutes from airport and taxi fare approximately 5 BHD.
Low rise building , with great Reception area. Rooms are very nice and bathrooms good. Cleaned to a high standard during my 3 night stay.
LA Mosaique Restaurant offers excellent breakfast choice, and also themed dinners were good. However both Tracks and Harvester were poor, extremely smokey and food not particularly appetising.
Location is a taxi fare to any Mall as nothing really local although a new exclusive Mall, LA Mode, a short walk in cool weather.
Swimming Pool and Fitness facilities were good and staff extremely pleasant.
On a sour note, as an Elite member I was allegedly upgraded to a better quality Room, a beautiful view of the adjoining car park, above the Maintenance area wher there was constant noise, no Daily Newspaper as promised and several requests for the complimentary Fruit basket. I have had better treatment at other IHG establishments.
Maybe that is something that needs attention.

Room tip: Ask for a view over the swimming pool. However I am not sure how noisy the highway maybe ?
Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Ask Kaf51 about Crowne Plaza Manama (Bahrain)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_CPB, Public Relations Manager at Crowne Plaza Manama (Bahrain), responded to this reviewResponded 15 November 2014

Dear Valued Guest,

On behalf of the management and the whole team of Crowne Plaza Bahrain, I would like to thank you for staying with us and for sharing your detailed review on our rooms, services and dining venues during your stay.

We take pride in our location being placed right in the middle of the business district and at a same time just a 10 minute walk away from the National Museum, the World Trade Center which has a shopping mall with several International outlets and 20 minute walk to Bab-Al- Bahrain, the local souq. We are pleased to inform you that we have free scheduled shuttle service everyday from our hotel to the local souq and to one of the big malls.

With regards to your comments about 'Harvesters' we are currently in the process of upgrading our menu and sure hope you can sample it during your next visit. We also have a spacious terrace overlooking the pool area attached to our bar and most of our guests take advantage of this opportunity to get a fresh smoke-free experience. However, rest assured, your comment is taken very seriously as it is our goal to consistently provide superior service.

Thank you for bringing our attention to the "Elite member upgrade" details, we would definitely rectify this in order to develop our ongoing commitment to the provision of exemplary personalized service. Our goal is to excel at exceeding our guests’ expectations and deliver a truly differentiated brand experience.
Once again, thank you again for your comments and we hope that you will give us another chance to serve you on your next visit to Bahrain so that we can give you the level of satisfaction that you are looking for and make sure you will have the best stay experience with us.

Should you require any assistance, please do not hesitate to email us on cp@cp-bahrain.com. Alternatively, you may email reservations@cp-bahrain.com for your booking requirements.

Best Regards,

Marketing & Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2014 via mobile
Wish I could have stayed longer!

I had only one night here at the Crowne Plaza but I wish I had a longer stay.

The rooms were gorgeous and the bathroom was so lovely. It was one of the nicest Crowne's I've ever stayed in!

The staff were quite nice and the location was great - it was close to a Caribou Coffee and Starbucks too.

If I get to visit Bahrain again, I would absolutely stay at this Crowne Plaza again.

Date of stay: October 2014
Trip type: Travelled on business
Ask natchee about Crowne Plaza Manama (Bahrain)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_CPB, Public Relations Manager at Crowne Plaza Manama (Bahrain), responded to this reviewResponded 6 November 2014

Dear valued guest,

Warm greetings from Crowne Plaza Bahrain!

We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. We are truly glad to know that you had a great stay experience and we highly appreciate that you took the time to share your opinion about your stay.
We especially want to thank you for the special mention about our refurbished rooms and the bathroom. It is valuable guests like you who make us 'want to' continue working towards our main purpose of business which is - guest satisfaction.
Thank you again for your comments and we look forward to having the pleasure of receiving you once again during your next visit to Bahrain and make it even more memorable.

Should you require any assistance, please do not hesitate to email us on cp@cp-bahrain.com. Alternatively, you may email reservations@cp-bahrain.com for your booking requirements


Best regards,

Marketing & Communications Manager

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Reviewed 3 November 2014
Average Hotel With Bad Service

My friend and I were looking for a hotel to stay at during a very high season during Eid Fitr. All hotels were fully booked except Crowne Plaza. They had horroble service and when we told them they said its a high season. A 5 star hotel should always always keep the good service while operating on full capacity

Location: In nice location in Diplomatic Area which Juffair, Adliah, and City Center are all nearby (Bahrain is very tiny all hotels in Manama are in good location)

Rooms: Rooms are nicely decorated with no sun comes in during daytime, but bathrooms were not that good. Our Shower was leaking water, so whenever we took a shower, alot of water comes out

Service: Absolutely horrible !!! I called to get "Dental Kit" they brought me "Shaving Kit" AFTER 40 MINUTES !! then they took another 20 minutes to get me the dental kit. Again, i ordered new towels which we got after 30 minutes. WE WASTED THE WHOLE MORING waiting for their bad service.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Ask AJutd about Crowne Plaza Manama (Bahrain)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_CPB, Public Relations Manager at Crowne Plaza Manama (Bahrain), responded to this reviewResponded 5 November 2014

Dear valued guest,

Greetings from Crowne Plaza Bahrain!!


It is indeed very disappointing to know you did not enjoy your overall experience with us and regrettable you were not satisfied during your visit. Rest assured, your review is taken very seriously as it is our goal to consistently provide superior service and experiences to our guests and your comments are very important to us.

I would very much appreciate to be able to get in touch with you privately to discuss your experiences in more detail. If you perhaps could email me your contact details on
info@cp-bahrain.com I would like to obtain more details from you and be of further assistance.

Looking very much forward to speaking to you and hopefully welcome you back to the Crowne Plaza Bahrain in the near future.


Best regards,
Marketing & Communications manager

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Reviewed 29 October 2014
Breakaway

Great reception again. Helpfull staff. Lovely room. Excellent shower. At the Hotel there is an Indian restaurant and a Waves Seafood Restaurant, serves an excellent lobster dish! Free coffee and pastries for guest in the lounge all day. Breakfast buffet very nice.

Room tip: All rooms are well situated. No noise at all. We were on 1st floor and no aircon noice
Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Ask Magrietha S about Crowne Plaza Manama (Bahrain)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_CPB, Public Relations Manager at Crowne Plaza Manama (Bahrain), responded to this reviewResponded 30 October 2014

Dear Ms. Magrietha,

Greetings from Crowne Plaza Bahrain!!

On behalf of the management and the whole team of Crowne Plaza Bahrain, I would like to thank you for staying with us and for sharing your good review on Trip Advisor.

We greatly appreciate the time you took to share your opinion about your stay and experiences with us as these are very vital for us to continue improving our guest’s experiences and to provide our guests the most enjoyable, comfortable and pleasant stay with us. We are pleased to hear that you enjoyed our food in both Spices and Waves restaurants and took advantage of the special offer of coffee & pastries to our Club members at our Cappuccinos cafe situated in the lobby.
We very much value your positive review on our quality services and food that you experienced at our hotel.
We look forward to having the pleasure of receiving you once again during your next visit to Bahrain and make it even more memorable.

Should you require any assistance, please do not hesitate to email us on cp@cp-bahrain.com. Alternatively, you may email reservations@cp-bahrain.com for your booking requirements.

Best regards,

Marketing & Communications Manager

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Reviewed 21 October 2014 via mobile
Business visit

I spent a week in the lovely city and enjoyed my time.
The best thing ever I want to see was a friendly staff with adorable hotel.
Nice location and good facilities.
Next time I go back and I will take my family and friends.
The price was high but valuable for the rest of the hotel facilities.

Date of stay: October 2014
Trip type: Travelled on business
Ask Ghonimahmed about Crowne Plaza Manama (Bahrain)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_CPB, Public Relations Manager at Crowne Plaza Manama (Bahrain), responded to this reviewResponded 22 October 2014

Dear Mr. Ahmed,

Greetings from Crowne Plaza Bahrain!

On behalf of the management and the whole team of Crowne Plaza Bahrain, I would like to thank you for staying with us and for sharing your good review on our food and services that you have experienced during your stay.

We greatly appreciate that you took the time to share your opinion about us and your stay here in TripAdvisor as it is very important for us that our guests’ experiences are shared. Thank you for your kind appreciation of our colleagues.
We look forward to having the pleasure of receiving you and your family once again during your next visit to Bahrain and make it even more memorable.

Should you require any assistance, please do not hesitate to email us on cp@cp-bahrain.com. Alternatively, you may email reservations@cp-bahrain.com for your booking requirements.

Best regards,
Marketing and Communications Manager

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