I am glad this hotel is now on trip advisor as I want you to know the risk you run when booking a stay at this hotel.This hotel is the most disappointed we have ever been with any hotel we have stayed at and its all because of the way we were treated. Its such a shame as it has the potential to be a great place.
This hotel is expensive and is considered to be deluxe. It is true that the facilities are excellent, villas, spa, restaurants gym, pools etc, we could not fault this part.
BUT and its a big but, the service and management at this hotel was dreadful throughout our stay. This place needs a serious dose of customer service training.
We had to complain on many occasions about problems and mistakes which were then often ignored and not corrected appropreately which just made things worse. When we took these complaints to the management we were treated equally as poorly, arrogance is the term we both used. So what were our complaints?
No pick at airport as promised
Failure to book our hire car
Failure to send buggies to the room on several occasions
Late arrive of buggies making us late for booked spa appointments
Failure to deliver room service
Incorrect room service orders
Failure to clean the room
Broken air conditioning and pool spa which had to be chased on three occasions before it was fixed
No white white in the restaurant even though it was available in the bar. A hotel of this standard runs out of wine in one restaurant and even though you tell the staff they have it in the hotel bar they refuse to get it for you and you have to make another choice. Is this high service or what you expect in a travel lodge? A small thing this one but it rather summed up the hotels problems for us.
The best of all after so many complaints a phone call from a manager three days into our stay asking " how is your stay is everything OK"?
After all our complaints we met with nothing more than a begrudglingly offered bottle of wine to say sorry.
This is a 5* plus hotel with 1* service which is simply unacceptable for this kind of price.
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- Also Known As:
- Al Areen Palace And Spa
- Al Areen Palace Hotel Manama
- Al Areen Palace & Spa Bahrain/Manama