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“I'll never stay there again” 1 of 5 bubbles
Review of Royal Dar Al Eiman

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Royal Dar Al Eiman
Ranked #15 of 321 Hotels in Mecca
Irbid, Jordan
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“I'll never stay there again”
1 of 5 bubbles Reviewed 14 December 2011

Good thing that Trip Advisor has started putting reviews about Dar Al-eman hotel. During June we stayed there. I was so angry I wrote a horrible review detailing so many things. But at that time this hotel was not on the Trip advisor yet. I read the reviews and frankly they are all so true and you just can't write enough about how horrible this place is. I'll never stay there again; I'd rather stay in a one star hotel.

Room Tip: If you have to stay there, just make sure that your room is without a "concrete" view.
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  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank janakat60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

Traveller rating
    66
    65
    34
    11
    13
See reviews for
117
30
12
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Spanish first
  • Any
English first
Saudi
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 2 December 2011

I booked two days at this hotel during Sep. 2011. The hotel is very near the Harm. The services are not the services of 5-star hotel. When I checked in, although I had a confirmed reservation, the reception did not find any reservation with my name. They were trying to do their best efforts. At last, after 3 hours waiting without any compliment drink, they found my reservation. But, this was not the end of the story. They asked me to wait until preparing and cleaning the room?!!! After waiting another 2 hours, they gave me the key. But, I found some staffs still cleaning the room!!! I was very tired after Omera and I wanted to sleep. So, after 5 hours, I was alone in the room.
Moreover, there was no discipline during breakfast. No staff organized the guests to be seated. After 40 Mins waiting inside the restaurant, the restaurant staff found a table for me. While I was preparing my breakfast, I found a lady with medium age was seating at my table and she refused to moved. She claimed that there were no alterative tables and the restaurant was very crowded with standing up guests!!! Restaurant staffs would not do anything, and asked me to wait again!!!
It has to be mentioned that most of the food are sometimes cold and the beverages are cheap (Rani).
I think that the hotel needs a well firm manager and the staffs need extra training.
Otherwise the hotel is Ok.

Room Tip: Try to have harm view at higher floor
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  • Stayed September 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank sherif1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 12 November 2011

My experience to maakah to the holly city was amazing and praise be to Allah having the hotel close by was good. I travelled with my parents ( my dad not able to walk far & elderly ) but having the hotel in front of the holly mosque was easier for him.

with all ups there are down, there is one down, which is the staff, not very helpful, perhaps due to the fact im not an arab! but i guess it is with most middel east countries.

overall great hotel , poor staff personality, trust me you will feel it if your an asian - dosent matter if you was british.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank AMIRAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Dar Al Eiman

Property: Royal Dar Al Eiman
Address: Ajyad Street, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Mecca
#22 Best Value Hotel in Mecca
Price range (per night): ₹ 8,105 - ₹ 26,427
Hotel Class:5 star — Royal Dar Al Eiman 5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Royal Dar Al Eiman Makkah/Mecca

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