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Reviewed 4 April 2018 via mobile

I had a great experience here. Last week I stayed with family for 3 nights. The room I took was not up to standard. I complained only to find an amazing way of compensation. They upgraded us. Put us in connecting rooms (which is quiet challenging due to the crowd). There rooms are not very specious but manageable. The staff are friendly & helpful & the locations is convenient for the required purpose

Stayed: March 2018, travelled with family
1  Thank erfayed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this reviewResponded 5 April 2018

Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
Guest Relation Manager
Mövenpick Hotel Residences Hajar Tower Makkah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Hotel-
Rooms was clean & perfect haram view.

Restaurant-
Excellent service, friendly, delicious breakfast & good hospitality.

Note:-
We are recommend to stay Movenpick Hotel..

Happy stay with Movenpick Hotel.

Stayed: April 2018, travelled with family
1  Thank Ijas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this reviewResponded 3 April 2018

Dear Guest,
Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.

Sincerely yours,
Ahmed Al Hasawi
Guest Relation Manager
Mövenpick Hotel Residences Hajar Tower Makkah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Really enjoyed the warm hospitality by staff members like Mr.Khourshed, and Mr.Marouane. Amazing food as well. My whole family and I would definitely visit again on our next trip!
-Choudhury Family, Chicago, USA.

Stayed: March 2018, travelled with family
2  Thank Naima C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this reviewResponded 3 April 2018


Dear Guest,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Ahmed Al Hasawi
Guest Relation Manager
Mövenpick Hotel Residences Hajar Tower Makkah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

The service and staff were super. The hotel was being refurbished and it was confusing to navigate until we got used to it.
The location was near to and easy to get to the Haram. Everything was signposted as well. Shops and restaurants were also very close by and cater for all tastes - international fast food joints, local cuisine, international cuisine,etc.
The room was good and clean, beds comfortable.
The best was the buffet dinner at the Al-Firdaous/Al-Hajar Restaurant in the hotel: the selection was amazing and preparation of every dish was excellent. We got a very attentive waiter all the three times we dined there - named Aurangzeb. Thank you for looking after us and the extra chocolate desserts, tea and coffee that you served us yourself Aurangzeb.

Room Tip: Higher floors have Haram or Kaaba view.
  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank oceanmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this reviewResponded 31 March 2018

Dear Guest,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Ahmed Al Hasawi
Guest Relation Manager
Mövenpick Hotel Residences Hajar Tower Makkah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

I Abida Iqbal MBE took my group of disabled women for Ummrah as i do every year and i have to say the Hotel, Food, Staff and everything about our trip was excellent, we were very pleased with our time in such a beautiful city. Inshaallah i would love to bring my group again and i highly recommend this hotel and its services. A big thank you from me and my group.

Room Tip: Everything was excellent
  • Stayed: March 2018, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank RedbridgeDWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this reviewResponded 29 March 2018


Dear Guest,
Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.

Sincerely yours,
Ahmed Al Hasawi
Guest Relation Manager
Mövenpick Hotel Residences Hajar Tower Makkah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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