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hadi j
Beirut, Lebanon

Not good

2.0 of 5 bubblesReviewed 29 May 2024
Asked for a high-floor non-smoking room, got a room that smells full of smoke at first floor facing the elevator; when asked why, they said they were fully booked (the guy next to me checking in got a room at floor #8!); Went down for breakfast, was asked not to sit in a certain area, just to find out that someone else sit in that area and not body told him anything; went down to lobby, a guy came harassing me asking me to order something, mentioning that the area was for ordering drinks or coffee; moved to a sitting place facing the elevator on floor M, the guy cam back in 2 minutes asking me to order something as well; went up to my room; very inconvenient; Room did not have a window and lacked any view;
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bayan Hammad, Guest Services / Front Office at Kempinski Hotel Amman Jordan, responded to this review
Responded 2 Jun 2024
Dear Our Valued guest,

Thank you for taking the time to share your recent experience at the Kempinski Hotel Amman with us.
We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel.
We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for.
Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay.
It is my sincere hope that you are willing to give us a second chance.

Sincerely,
Kempinski Hotel Amman Management team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,974)
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All reviews le cafe executive floor special thanks room service business center business trip dead sea italian restaurant very nice hotel nice stay great hospitality big thanks house keeping breakfast and dinner delicious food enjoyed my stay bayan
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2 - 7 of 1,974 reviews
Reviewed 15 May 2024

the best hotel with the best staff
specially the relations and the reception team
they were very friendly and they gave us
perfect services
special thanks for the nice ladies Bayan and dorra
and on the top special thanks for Ahmad hamdan
i can conseder this hotel as my second home

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ha a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bayan Hammad, Guest Services / Front Office at Kempinski Hotel Amman Jordan, responded to this reviewResponded 16 May 2024

Dear Our Valued Guest,

Thank you for taking the time to share your experience with other travelers following your recent stay at The Kempinski Hotel Amman.
I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations.
Thank you for your heartfelt comments about the team, this really means a lot to us.
We always aim at creating a memorable stay for all our guests and it is just so fantastic to be a part of such a motivated team who really loves what they do.
I do hope we will have the opportunity to welcome you back soon!

Kind regards,

Faris Hijazeen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024

One of the worst hotel ,particularly breakfast staff ,house keeping staff, location is not good ...better stay at cheaper hotel. We stayed for 3 nights after wonderful experiences in Petra and Wadi Rum with Anwar luxury bubble tents and then all our hospitality experiences came to standstill with rude staff at this hotel.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Arvinder G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bayan Hammad, Guest Services / Front Office at Kempinski Hotel Amman Jordan, responded to this reviewResponded 17 April 2024

Dear Our Valued guest,

Thank you for taking the time to share your recent experience at the Kempinski Hotel Amman with us.
We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel.
We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for.
Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay. It is my sincere hope that you are willing to give us a second chance.

Sincerely,
Kempinski Hotel Amman Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

Excited people and nice hotel
The service was exceptional
Thanks for Ms.Bayan,Ms.dorra and Mr.Amjad
Coming back soon
Perfect from A to z
Super star and elegant
Lovely people and the best we met
Thank you for the excellent memories 💓💓💓💓💓

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amer M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2024

I loved this place, my experience with this hotel was amazing from first I arrived warm welcome and fast check in, full information friendly reception team especially Farah and Lana they were professional, they provided us with a fantastic view and so clean, comfortable, bathroom super clean and full amenity, housekeeping team was so friendly and helpful overall experience hotel well kept stay clean and highly recommend

Date of stay: March 2024
Trip type: Travelled with friends
Thank Mohmd D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bayan Hammad, Guest Services / Front Office at Kempinski Hotel Amman Jordan, responded to this reviewResponded 10 March 2024

Dear Our Valued Guest,

Thank you for taking the time to share your experience with other travelers following your recent stay at The Kempinski Hotel Amman.
I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations.
Thank you for your heartfelt comments about the team, this really means a lot to us.
We always aim at creating a memorable stay for all our guests and it is just so fantastic to be a part of such a motivated team who really loves what they do.
I do hope we will have the opportunity to welcome you back soon!

Kind regards,

Faris Hijazeen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Very good overall service . Very good breakfast , Qusai and Deyaa were excellent In responding to our requests . Breakfast has good varieties with very good taste . Room was large , clean and comfortable. Room service was very good . Definitely recommended.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank tonyaA233VL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bayan Hammad, Guest Services / Front Office at Kempinski Hotel Amman Jordan, responded to this reviewResponded 10 March 2024

Dear Our Valued Guest,

Thank you for taking the time to share your experience with other travelers following your recent stay at The Kempinski Hotel Amman.
I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations.
Thank you for your heartfelt comments about the team, this really means a lot to us.
We always aim at creating a memorable stay for all our guests and it is just so fantastic to be a part of such a motivated team who really loves what they do.
I do hope we will have the opportunity to welcome you back soon!

Kind regards,

Faris Hijazeen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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