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“Slightly shambolic hotel - but aren't they all here?”

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Imperial Palace Hotel
Ranked #105 of 142 Hotels in Amman
London, United Kingdom
Level Contributor
269 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“Slightly shambolic hotel - but aren't they all here?”
3 of 5 bubbles Reviewed 5 January 2010

We stayed here for three nights while touring Jordan - and were booked by the tour company so I hadn't researched it.
It's 4 star and superficially quite plush...but it doesn't really work: reception chaotic and had reserved the wrong rooms; electric plugs dodgy and erratic - though mercifully no need for converter plugs - oh the benefits of the royal family's British education (harrow and sandhurst since you ask!) Room details said there was a gym - but it had been renovated out of existence and the replacement jacuzzi was freezing; extortionate internet access - $24 per day which s up there with the Ritz - which this certainly wasn't; muzak everywhere and loads of staff in the dining room but none of them doing anything.
I am biassed against buffet style meals but we were booked on half board so I couldn't do anything about it...and they did try hard with my nut-allergic, vegetarian daughter.
We have stayed in one other Jordanian hotel and it too seemed a bit chaotic and distracted so maybe it's just the style.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saranLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

Traveller rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 30 September 2009

We have just returned from Jordan, a place I highly recommend to Australians who want something different. It is clean, safe, and everywhere we went we were met with friendlinesss and courtesy.
The IMPERIAL PALACE hotel although rated wasn't really a 4 Star hotel but it was clean, if a tad tired. It was not too far far the main shopping area and taxis were very cheap. The staff were helpful and pleasant.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DesertLoverVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ukraine- Egypt- Emirates
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 26 September 2009

Its a very good hotel in the middle of the city , just close to everything, the room is fine , and clean and service is good .. what I did not like is Only the room is small, and second it has noice from the cars on the road neaxt to the hotel , I am used to sleep with complite silence so it was bothering me , since the windows still give this sound inside .. other than this I have no complains at all... its good and fine.. I think the price is to high in this hotel, as many hotels in Amman , there is nothing special in Amman to do or to see..to pay these rates for . Only Dead sea hotels really have value.

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelerNatalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 September 2009

I went on a Business Trip to Amman and stayed at this Hotel for 3 nights. The hotel was very well located at 4th Circle and all taxi drivers knew about this hotel. The view from the hotel was very nice specially from my room. The staff was nice and courteous as well. The rooms are pretty small unless you are with your family it will not be much of a difference. There are many good eating joints nearby the hotel, one can go to 1st circle or Abdoun circle to eat all kinds of cuisines.

Due to Ramadan the hotel was pretty empty. The breakfast was good but I was disappointed to see the same breakfast spread for all 3 days. I feel they should change few items daily.

Another disappointing thing was they didnt provide any complimentary drinking water. I had to buy bottled water from outside everyday. They even charge 1 JD for Ice bucket. The Wi-fi internet is good but expensive, 5 JD for an hour. I would prefer to use Orange internet over bluetooth which I used next day.

They have a small souvenirs shop as well which sells local things like daggers, dead sea soaps, ostrich eggs, etc.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Palace Hotel

Property: Imperial Palace Hotel
Address: 4th Circle Zahran Street, Amman 11183, Jordan
Region: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #105 of 142 Hotels in Amman
Price range (per night): ₹ 4,538 - ₹ 5,899
Hotel Class:4 star — Imperial Palace Hotel 4*
Number of rooms: 85
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