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Reviewed 25 December 2014 via mobile

I stayed twice in this hotel and the reason is staff are nice and helpful, location is good and u feel safe.and also I want to thank mohannad ali and Johnny for everything they r really professional people

  • Stayed: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shirin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArabTowerHotel, Manager at Arab Tower Hotel, responded to this reviewResponded 11 January 2015

Thanks for your review. We are delighted to hear that you are enjoying your time with us and that your stay is pleasant. We have shared your most kind comments with the rest of the team, as there is no better motivation than praise for a "job well done –

Regards,

Mohannad Ali

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Reviewed 12 December 2014

Hani on the front desk was so helpful. Initially we stayed one night before heading off to the Dead Sea but decided to return for a further 2 nights before going to Petra. We then returned again for another night before heading home. Each time we were able to leave our big cases rather than dragging them around with us. The rooms were always clean and comfortable. Wi fi access was easily available on the roof terrace or from the room if we were on the top floor. Assistance was offered in securing taxis or just giving travel advice or answering our questions about where we might eat or find an ATM.
Some people may find the call to prayer intrusive but it's something you have to accept when travelling through the Middle East. All in all this is probably the best value hotel we stayed in during our 2 weeks in Jordan and it is certainly the most friendly.

Stayed: December 2014, travelled with friends
1  Thank SLW321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArabTowerHotel, Manager at Arab Tower Hotel, responded to this reviewResponded 11 January 2015

Thanks for your review. We are delighted to hear that you are enjoying your time with us and that your stay is pleasant. We have shared your most kind comments with the rest of the team, as there is no better motivation than praise for a "job well done –

Regards,

Mohannad Ali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2014

I only stayed one night, last month, it was kind of a dump. It was super difficult to find. My cab dropped me off at a different Tower Hotel, which was close by. But when asking people on the street for the Arab Tower Hotel, nobody seemed to have a clue. It took about an hour of walking the streets before finding somebody who knew where the poorly marked hotel was.

When I finally arrived, the front desk guy seemed to be hiding. He came out of the shadows when he heard me muttering to myself. He wasn't the friendliest person I'd meet on my Jordan adventure. He seemed to be rather put out by my being there.

The room was super tiny, but comfy and cozy enough for my brief stay. The fridge and tv didn't really work, by that, I mean they both turned on, but nothing was kept cold in the fridge and no tv stations came in.

The complimentary breakfast was dreadful and not really much to choose from.

My expectation were quite low and thus we're met for the brief mediocre stay, but for the price, it did the job. I checked out the next morning and was off to my next destination.

  • Stayed: November 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank unclewally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArabTowerHotel, Manager at Arab Tower Hotel, responded to this reviewResponded 7 December 2014

Greetings from Arab Tower Hotel. I would like to start by thanking you for your time in sharing your recent experience at the hotel. Please accept my sincere apologies for the inconveniences that you encountered during your stay.
First concerning our "poorly marked hotel" As mentioned your driver dropped you off at another tower hotel, and it took you an hour to reach the Arab Tower Hotel. The other tower hotel is only 20 seconds walking distance away from our hotel. Probably you didn't do your homework knowing where the location of the hotel, It is not our problem that our hotel is not known by the taxi driver that you have chosen, Also to make it clear that our hotel has been in the business long enough to be known by a lot of the population, but sadly not by the people you have asked.
The other issue that was mentioned that the "front desk was hiding and he wasn't the friendliest person you have meet in your great adventure in Jordan", I am sure that the front desk was not hiding, just to make it clear, Probably you were to tired of walking and you want to blow your anger on someone.
The room was super tiny, you have not mentioned which room you've booked but I am sure that if it was tiny for you, You could have made a booking of a bigger room that will be spacious for your stay.
IF you have told us or even complained about anything during your stay if would have been fixed right away, But you have decided to blow your anger here. All our TV's our working perfectly with minimum of 50 channels, And also our fridges our working as well, We don't want the refreshments installed there to be ruined.
Concerning our breakfast, We are a 2 star hotel please do not expect a 5 star breakfast when you are paying such a budget rate. Our breakfast includes a lot to choose from

Drinks : Tea, Coffee & Juice
Freshly made omelets daily with your choice of veggies
Humus, Salads, Olives, Fruits, Jam, Butter & Cheese. Also not to forget to mention the 3 types of bread served: Arabic Pitta bread, Toast and kaak.

For the other comments If you wish to discuss them please don't hesitate to contact me on 00962799929905 or Mohannad@arabtowerhotel.com

Mohannad Ali

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Reviewed 5 December 2014 via mobile

Although i am a local and never stayed at the hotel, but i always visit the rooftop at the hotel with my friends whenever i can. Its clean, good food and excellent staff! Expect to be welcomed with a smile everytime. It also had wifi and airs football matches and various sport events. Amazing place 10/10!!

Stayed: December 2014, travelled with friends
Thank Yazan181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArabTowerHotel, Manager at Arab Tower Hotel, responded to this reviewResponded 7 December 2014

Thanks for your review. We are delighted to hear that you are enjoying your time with us
. We have shared your most kind comments with the rest of the team, as there is no better motivation than praise for a "job well done –

Regards,

Mohannad Ali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2014

Arab tower hotel is very good for a cheap place to stay in central downtown Amman. The location is perfect to explore the city from on foot (definitely go to hashes restaurant just around the corner). The room was very comfortable, we booked the family room which had one large queen bed, 3 single beds and 2 bathrooms. Breakfast was fairly good. The people at the front desk are always very helpful and happy to get taxis for you. There is wifi on the roomtop where you have breakfast and luckily our room was in a higher floor so we got it there a little anyway.

Only things that let this hotel down are the bathrooms, very little water pressure and next to no hot water. Plus the two computers in the common area are broken.

  • Stayed: November 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cameronwhiteperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArabTowerHotel, Manager at Arab Tower Hotel, responded to this reviewResponded 7 December 2014

Thank you for your detailed review about our Hotel. We are glad to read that you enjoyed your stay.
We do have a renovation plan to make the bathrooms bigger, As mentioned that you stayed in the last floor, commonly known that water pressure will not be as high as staying in lower floors. Concerning the computers are in the lobby they are fixed now and ready to be used.
Again, thank you for your feedback and we look forward to welcoming you back soon.

Mohannad Ali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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