Having stayed at this Hotel on numerous occasions with work I thought that my experiences with the staff were 'one offs'. Having just returned from another visit there were two small issues which I needed assistance with. My first call from my room and response to my question was greeted with an obvious 'tut'. Yesterday at reception there was a similar issue with a young blonde lady who made it very obvious that she didn't want to help, in fact she went to others who had decided not to queue and dealt with them first. I don't speak Hebrew however the conversation and facial expressions between her and another member of the staff would intimate that I was the point of discussion.
Reception staff at this hotel are really quite rude, maybe as airline crew we are not liked which I do not have an issue with, but there behaviour is unacceptable as no matter what our job we are still guests at the Hotel.. This is not the first time I personally have experienced their lack of customer service. This last trip was the final straw hence this review and my subsequent letter which will name the staff.
The rooms are spacious clean and comfortable, internet access is expensive. The location and hotel itself is well up to scratch, just a shame some of the staff are not
- Official Description (provided by the hotel):
- A warm Israeli welcome awaits you at your home in the 'SoHo' of Tel Aviv. Ideally located between the city's main cultural centers, Neve Tzedek, the beach, and Old Jaffa, the David InterContinental offers the perfect starting point to exploring the city. Spend the day experiencing Tel Aviv like a local and return to the serenity of the David InterContinental boasting the best of Israeli hospitality. ... more less
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- Also Known As:
- Intercontinental David Tel Aviv Hotel Tel Aviv
- Intercontinental Tel Aviv
- Tel Aviv Intercontinental