Ten years ago my husband and I were married at the Hotel Ramat Rachel and were very excited to go there with our twin five year olds. Although winters are cold in Jerusalem, we were looking forward to spending time in the heated pool and enjoying all the hotel has to offer. We arrived on a cold Friday afternoon. The room was absolutely freezing. We then noticed cold air was coming out of the air conditioner. We called the front desk and asked someone to come check it. We waited for over half an hour and still no one came, so we thought we'd take a nice, hot bath. To our dismay, there was no hot water. We called the front desk again and they said they would send someone. About ten minutes later, a man finally arrived. He checked the shower and said, "It's a big hotel. That's what happens when many people take a shower. There isn't enough hot water. I can't tell other people not to shower" (Well, being a hotel, wouldn't you think they'd try to solve the problem?) He then went to take a look at the air conditioner. He tinkered with it for a while, brought another man who helped them, messed around with it, said it was okay, and left. It wasn't okay, we froze all night. It was only fixed the next day, about an hour before we checked out.
The pool is within walking distance of the hotel, but there is no connecting corridor which means that in the freezing cold of Jerusalem, you have to walk outside for about 10 minutes. The pool itself was FREEZING as well. Our girls wanted so much to splash around that we finally gave in and went for a swim. After about 20 minutes, their lips had turned blue from the cold. Then, in the freezing cold, we walked back to the hotel.
And now for the pièce de résistance: When we got to our room on the first day, there was only one chair. Since our twins both wanted to sit and color, I asked the lady at the front desk if we could have another chair. She looked at me and said without flinching, "I'm sorry, but we don't have any more chairs in the hotel." I was so flabbergasted that I didn't even argue with her. (um, I saw lots of chairs in the lobby, in the restaurant… a bit of good will and imagination could have quickly solved the problem, but she couldn't care less.)
All in all, it was a freezing nightmare. We were sorely disappointed.
- Official Description (provided by the hotel):
- The Ramat Rachel Resort offers first class accommodations and a kibbutz experience in the heart of Jerusalem. Situated in a tranquil garden, the hotel features large spacious rooms with views over breathtaking natural surroundings. The resort is surrounded by landscaped gardens, natural flora and large green expanses. The hotel staff offers dedicated personal service to guests. The resort is located just a 15 minute drive from downtown Jerusalem Nearby public transport offers bus connections to the city center every 20 minutes Free onsite parking for hotel guests Conferences and events are available and tailored to guest needs and requirements. Hotel Facilities: The hotel restaurant offers a buffet of Israeli and international cuisine for lunch and dinner, as well as a diverse Israeli-style buffet breakfast. A café and two shops are open to guests in the lobby. Due to scheduling changes in construction of Ramat Rachel's new Sports Center for summer 2017, only one swimming pool will be open this summer. The 1.20-meter pool has designated areas for laps and free swimming. Throughout the summer, guests can enjoy a new inflatable water playground, as well as Jerusalem's longest water slide. A children's pool will not be available for use this summer. Have a safe and happy summer! The Hotel Staff. The Sports Center is open to hotel guests from 6:00 a.m. to 10:00 pm. Entrance to Ramat Rachel's Sports Center-Country Club is free to all hotel guests. The facilities are modern and spacious, and the equipment is state-of-the-art. The Center is the perfect combination of utter tranquility and fitness activities of every type. The facility is equipped with the most advanced machines and equipment available, and experienced trainers are on site throughout the day. The Jacuzzi and dry and steam saunas, also open to hotel guests, are a great way to unwind while on vacation. Swimming Pools: A covered, heated pool is open every season of the year for lap swimming and any type of water exercise. In the summer of 2017, we will inaugurate new pools for the enjoyment of guests. Fitness Room: The fitness room at the Sports Center renews itself constantly to provide the most up-to-date, sophisticated machines and equipment available. It is open free of charge to guests in Superior rooms (age 16 and older), with a modest fee charged to other guests. Along with construction of the new swimming pools, begun this September2016 , we are renovating and upgrading the entire Sports Center. All activities will continue to take place during this time. We apologize for any temporary inconvenience. Adjacent to the hotel, guests enjoy access to diverse family-friendly kibbutz attractions: the Olive Park, Yair Lookout, an archeological site and 'Eyal Farm' - an eco-therapeutic farm that serves as an educational home in the disciplines of sustainability, ecology, environmentalism and animal rights. Nearby Attractions: Kibbutz Ramat Rachel overlooks Jerusalem's numerous historical heritage sites. It serves as the perfect base point for city tours and is also conveniently close to the city's lively nightlife and cultural sites, including the German Colony, The First Station, Chan Theater and Alrov Mamilla Avenue. Guests also enjoy the proximity to Yes Planet movie theaters, the Jerusalem Biblical Zoo, the Bloomfield Science Museum, the Israel Museum and the Hadar and Malcha malls. ... more less
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- Also Known As:
- Ramat Rachel Jerusalem