The facility itself is OK - by no means luxurious, but OK compared to other Israeli hotels and given the good location.
The unacceptable aspect was the treatment we received from the hotel staff.
We were part of a group of 200 who had made arrangements long in advance. When we arrived, room keys and rooms were not ready, despite it being 4pm in the afternoon. We had to wait over an hour to receive all of our room keys.
During our stay, numerous problems arose - some bathrooms were locked in rooms when we arrived, some rooms were missing blankets, etc. When presented with these problems, the hotel staff was extremely discourteous, and several of the problems (including the locked bathroom) took DAYS to solve.
Additionally, the hotel seemed completely unprepared for the amount of guests - they ran out of room keys soon after we arrived. Some members of our group were locked out of their rooms for hours before the hotel staff let them in (in rooms of 3 people, they only had enough for one key per room). And as we were a group of mostly teenagers, some room keys were lost (which happens) and the hotel was unable or unwilling to replace them.
One day, after a long day of hiking Masada, we returned to the hotel at 5pm to find that many rooms were without towels. The hotel informed us it would be 10 minutes - we did not receive new towels for an hour. When I asked the hotel management, the owner actually said "you didn't bring your own towel?"
Additional problems included a broken elevator, non-functioning internet, and a lack of cleanliness of rooms.
Bottom line: Unless you enjoy being treated as a major inconvenience and nuisance, do NOT stay at the Jerusalem hold.
- Official Description (provided by the hotel):
- Jerusalem Gold Hotel has excellent location, right next to Jerusalem central bus station, which is guarded by security men & street cams 24 /7. It has an easy access to city tram that enables fast trip to the Old City of Jerusalem, Ein Karem, Yad Vashem Holocaust Memorial, Mount Herzl and other main city sights; the hotel is within walking distance from Israel Museum, Knesset - Israeli Parliament and several shopping malls. It has recently undergone full renovations and accredited as a 4 star hotel. Looking forward to welcome you at our hotel! ... more less
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