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“Smaller room and not sure about housekeeping”

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Dan Panorama Jerusalem
Ranked #28 of 100 Hotels in Jerusalem
Certificate of Excellence
Reviewed 27 May 2012

Staying here over a holy day I'm not sure if the housekeeping is lazy or doing the maximum of work allowed. The bed was made and I got new towels but that was it. There were extra cushions and covers which I threw on the floor and it was sort of left there but to the side. The cups I've used weren't clean or replaced and the bathtub had all the hair I left behind. With that aside, finally a hotel in Israel with a real double bed, feather pillows, and an atm machine in the lobby. The room also had a den for business travelers which is quite useful. The buffet breakfast was underwhelming with barely any fruit - again not sure if it was the holy day thing. The dinner buffet was good with food constantly being replenished. Swimming pool hours were not conducive to using since those were the times you would be out of the hotel. The location was not bad right behind the YMCA and King David hotel and about a 15 minute walk from the Jaffa gate and a 24 hour supermarket.

  • Stayed: May 2012, travelled solo
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1  Thank jenmito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Management at Dan Panorama Jerusalem, responded to this reviewResponded 31 May 2012

Dear valued guest,
Your response is highly appreciated.
The hotel takes all reviews very seriously and all your remarks are of great value to us to continue improve our services, we apologize for any inconvenience you might have experienced during your stay.
We would like to assure you that all proper measures are been taken.

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1,105 - 1,109 of 1,764 reviews

Reviewed 25 May 2012

This is your standard "nice" hotel, in a location convenient to the Old City. If you don't mind a huge breakfast room that will remind you of your high school cafeteria during the lunch rush hour, then this is the place for you. It is FILLED with tour groups, so much so that for the individual visitor the experience is downright unpleasant. Several other things bothered me, as well. There was no clock in the room, no electrical outlet in the bathroom and, when I asked at the front desk for tourist information about Jerusalem, instead of providing me with a map or perhaps even a brochure, the desk clerk asked, "Well, what do you want to know?" I had planned to stay 4 nights and left after two.

  • Stayed: May 2012, travelled solo
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1  Thank ber357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Management at Dan Panorama Jerusalem, responded to this reviewResponded 31 May 2012

Dear valued guest,
Your response is highly appreciated, we thank you for the kind words regarding the location.
We are sorry you did not enjoy yourself, I would like to mention the many positive reviews we receive.
The hotel takes all reviews very seriously and all your remarks are of great value to us to continue improve our services, we apologize for any inconvenience you might have experienced during your stay.
We would like to assure you that all proper measures are been taken.
We will be very happy to have you as our guests in the future to your full satisfaction.

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Reviewed 24 May 2012

Location was very convenient , being central in position and withing walking distance of the city centre and old city including all the interesting sites.
Staffs were proficient cordial and dutiful. Meals were excellent in quality and choices , including on Sabath days. We had a gift of chocolate and fruits in our room on Sabath day for which we thank the management.
Both bar and lounge were comfortable, spacious and well arranged.
Rooms were comfortable with proper maintenance and cleanliness.
We thoroughly enjoyed our four nights stay and will recommend this hotel to our friends and families. We also wish to return to Jerusalem and in this hotel in near future.
Mr.&Mrs. Bhattacharyya, Colchester UK

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  • Stayed: May 2012, travelled as a couple
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Thank tapan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Management at Dan Panorama Jerusalem, responded to this reviewResponded 31 May 2012

Dear valued guest,
I am beyond delighted to hear that you so enjoyed your recent stay at the Dan Panorama Jerusalem. It is always wonderful to hear back from customers whose experiences perfectly mirror the service that we work diligently to provide. We hope to have the opportunity to welcome you back again very soon!
All the best.

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Reviewed 22 May 2012

I stayed for a week, and by far the best part of the hotel is the business center. The business center is a nice place to relax, the food is good, and it is comfortable. Ibrahim, the business center host is fantastic and he is extremely helpful. He took customer service seriously and made my experience at the hotel better. I also liked the hotel gym.

Stayed: April 2012, travelled on business
Thank Greg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Management at Dan Panorama Jerusalem, responded to this reviewResponded 23 May 2012

Dear Valued guest,
What wonderful feedback! I am delighted to hear about your stay with us. I very much appreciate your taking the time to write your kind and thoughtful review regarding the business center, and hope to have the opportunity to welcome you back very soon!

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Reviewed 22 May 2012

I recently had the pleasure of a week long stay at the Dan Panorama Jerusalem. Nicely located with comfortable rooms and plentiful quality breakfast. But what makes the Dan truly special is the friendly, professional, and attentive staff. The restaurant staff was very accommodating but the real standout was the staff in the business center. Ibrahim in particular made the Center a relaxing place to unwind after a hard day of work (or touring if that's your purpose). The Center is definitely worth the extra cost.
Kimber J

  • Stayed: May 2012, travelled on business
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Thank Kimber J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dan Panorama Jerusalem

Address: 39 Keren ha-Yesod, Jerusalem 9418823, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#13 Business Hotel in Jerusalem
#14 Family Hotel in Jerusalem
#20 Luxury Hotel in Jerusalem
Price Range: ₹ 12,057 - ₹ 20,245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dan Panorama Jerusalem 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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