I'll start with a caveat that Jerusalem is an expensive city for lodging. $290 USD/night in another city might get you a suite or might get you something even less than this, but for that we got a friendly staff and a property in dire need of refurbishment.
Our bed was comfortable and our room was quiet. The front desk staff was very helpful in giving directions, making restaurant recommendations and in setting up a spur of the moment trip to Bethlehem. The breakfast buffet was plentiful and delicious, if a bit overwhelming based on the sheer size of the dining area and the number of tours at the hotel.
Location is not bad with the old city about a 10-15 minute walk away.
When we checked into our room it was a quick glance that told me we did not have the promised "refurbished room" we had reserved. When I called guest services I was told that we were in an upgraded executive suite. When I asked what was upgraded about it or what made it a suite, I was met with silence.
The sheets and towels were torn and frayed, although clean. The bed was made up then had another mattress placed on top of it that was also made up. Sheets came undone every night, showing the rips and holes. Robes were provided but neither fit us as they were very, very small. Furniture was dusty, splintered and chipped. The mini-fridge was stained and dirty, the mirror on the closet door was cracked, there was no clock in the room, no plugs in the bathroom (save for the shaver) and an old hairdryer attached to the wall with a hose.
There was a single set of blackout curtains in the room so we had either darkness or looked into the buidling across the street (and they into our room). The staff was very quick at delivering a hand held hair dryer to the room and I was able to keep it for the four nights we were there. It was held together with packing tape. But it worked and was far better than the one attached to the wall.
My first inclination was to change hotels, but the Dan Panorama was clean and, again, the staff very friendly and helpful. Aside from staying at a much higher price, I didn't know where I might get better for even just a little bit more, so we stayed. I wouldn't stay there again nor would I highly recommentd it.
- Official Description (provided by the hotel):
- The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more less
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- Also Known As:
- Dan Panorama Jerusalem Hotel Jerusalem
- Jerusalem Dan Panorama Hotel
- Dan Panorama Hotel Jerusalem