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“5 Star Stay in Israel...” 5 of 5 bubbles
Review of Crowne Plaza Hotel Jerusalem

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Crowne Plaza Hotel Jerusalem
Ranked #37 of 96 Hotels in Jerusalem
Certificate of Excellence
Morristown, Tennessee
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“5 Star Stay in Israel...”
5 of 5 bubbles Reviewed 3 April 2012

I just returned home from my 15th trip to Israel. I had a tour group of 70 people and 5 of the nights of our tour we stayed at the Crowne Plaza in Jerusalem. It was a fantastic experience. The food, the staff, and the shops were all first rate. Akram Khweis, one of the Manager's on duty was particularly helpful. Other great staff members were Beni, the Concierge, Abdullah at the restaurant, and shop owners Ezekiel, Hani, and Sammy. The rooms were clean and everyone had a great time. I also liked being near the Kinneset.

Pastor Dean Haun
First Baptist Church Morristown, TN

Room Tip: All the rooms have spectacular views of Jerusalem.
See more room tips
  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,455 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
rehovot
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 April 2012

I stay in the hotel for four days. The first day an absolute strange man come in with his own magnetic kay, and told me is his room, and he left his suitcase there.
When I ask in the front desk how is possible, never recieve an answer...
I wrote to the general manager one week ago, and never recieve an answer.
It seems to me that after you pay, they forget you.
Choose another hotel, if you can.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Yoyo94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 3 April 2012
Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
153 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
1 of 5 bubbles Reviewed 28 March 2012

terrible hotel however you look at it, nice lobby, nice size rooms, but very very very and another very bad service and rude staff and I have stayed 5 times. avoid at all costs unless cheaper then a one star hotel. One example, I checked in and my room a "superior room" had a filthy toilet, i told them i was goign out and could they clean it for when I returned, when I returned 6 hours later it was not clean, I called down and was todl it was after 11pm and they could not deal with it as too late. When I complained to the manager, he blaimed me for not complainign earlier ! I showed him the picture etc. he told em to write in and that same front desk manager replied and offered me 10% of my next booking, and gave me no apology, this is ojn example of this discusting hotel ! avoid it.

  • Stayed June 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Givemeaholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 3 April 2012
Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherwood Park, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

Loved staying here, on the 16th floor, and what an amazing view. The rooms were unique, the bed was comfortable, and the staff were very accommodating. Todah Rabah! THANK YOU! The dining experience was great, the food delicious, and although very busy at times, the staff did everything they could to accomodate our tour group. Great variety too!
Thanks for a great place to stay!

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Lioness777017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 3 April 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California/Norway
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

I have been to Jerusalem many times now, so it was no surprise that I would enjoy the trip. But it was the first time at Crowne Plaza, and I am absolutely coming back to stay here also next time. Entire stay was enjoyable, everything from parking security through the internet connection to the breakfast and checkout the next day all very good. My only suggestion to the management would be to give the employees something more to smile about - they have plenty reason to, they are doing a great job, but it appeared to be no-one who had told them in a while. Give them all a great pat on the back. Job well done, great place. I will be back.

Ah, one thing: Upgrade the irons in the room, need steam irons - but short of that everything was perfect.

Room Tip: My room at the 15th floor, with great view of the fantastic city, was absolutely great.
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank eggestad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 3 April 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Jerusalem
#13 Spa Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
Price range (per night): ₹ 6,569 - ₹ 14,613
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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