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“Spa experience” 3 of 5 bubbles
Review of Crowne Plaza Hotel Jerusalem

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Crowne Plaza Hotel Jerusalem
Ranked #38 of 97 Hotels in Jerusalem
Certificate of Excellence
England
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Spa experience”
3 of 5 bubbles Reviewed 28 February 2012

I came down from Jerusalem on recommendation to use the spa facilities for the day (27th February 2012) - the bus drive down and back was more interesting and pleasant than the spa experience.

After being sent up and downstairs twice as no one seemed to know who I should pay, I finally got handed a towel by an indifferent spa receptionist who could barely be bothered to explain where to go and what to do. There was no robe, no slippers, nowhere to wash/dry costumes; the only changing room was tiny with an L-shaped bench and 3 showers for everyone - and the place was full of elderly guests. The floors and toilets were dirty - I didn't fancy putting anything down. It cost 180 shekels just to be there - and all that included was use of these dirty facilities so I went to the beach, which further up the coast would have been free and altogether more pleasant. Staff generally were rude and indifferent. Lunch was included - and this was good but overall, an experience I will not be repeating - at least not at this venue!

Room Tip: Not applicable - I didn't stay - it was just to use the Spa
See more room tips
  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank LaBelleEpoque24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Crowne Plaza Hotel Jerusalem, responded to this review, 16 March 2012
Dear LaBelleEpoque24,

Thank you for using the Spa facilities at the Crowne Plaza Jerusalum and for sharing your experience with us. We pride ourselves on delivering our guests a great experience at all times and I would like you to rest assured that the challenges you encountered are not indicative of our usual high standards. Please accept our sincere apologies for any inconvenience this may have caused you and rest assured your comments have been shared accordingly to improve our services.

Sincerely,
Lin S.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,483 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
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English first
rehovot israel
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Was booked in here on a group booking as we attended a canference in jerusakem.After reading previous t.a. reviews we expected quite a run down place, on the contrary, we had a nice surprise.The rooms are modern and clean,well equipped with flat screen t v cooffeemaker,and comfortable bedsand a nice bathroom.Meals were excellent,with a wide buffetand good service and tasty food.Front desk service was hospitable.The hotel is well situated in the entrance to the city and next to the congress centre.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank brian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, MB
Level Contributor
163 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
1 of 5 bubbles Reviewed 21 February 2012

Had to stay here for 2 nights for a conference. Ugh.

Dirty, not well maintained, and dingy rooms. Water in shower stayed hot for about 2 minutes. The staff were rude except for the concierge (Bennie). They charge 30 shekel to use the gym (about $7.50) but why do they charge at all? The breakfast was so-so. Overcooked hard boiled eggs, the usual cheese and yogurt, bread and salads. But it was poorly organized and there was always something missing from one's table. It is also pretty much out of the way from the Old City and most other tourist attractions. But the staff and their rudeness and inhospitable attitude is really what I will remember for a long time.

If you are thinking of staying here, thing again and again and go somewhere else.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Travellingnurse50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 27 January 2012

Pros:

Good and plentiful breakfast and dinners. Front desk concierge was very helpful in arranging tours.

Cons:

This Hotel had dirty stained carpets in the hallways, there were gaps between the carpet and the tile floor in the hallway, a cracked veneer on the door to our room (revealing the pressed wood core), no shower curtain - which made getting in and out of the shower dangerous, dirty and stained tiles on the bathroom floor (the grout was never cleaned away), no TV channels worth watching, and not the nicest dining room staff.

It was almost like the hotel got it 80% but gave up trying to fix the last details needed to make the place truly a 4 start hotel. It is too bad because the hotel could really pop with a little TLC.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 26 January 2012

Have stayed there with my wife in January 2012.
our room was partly renovated. The (only) chair in the room was broken. a few bulbs in the bathroom and the room itself were burned out. No radio except one local station from Haifa.
Breakfast was just ok.
The general feeling you get is that no body in the hotel really cares. The only person that tried to help was a young arab recepionist.
maintenance is very poor.
definately not " a home away from home".
not matching Crowne Plaza niveau.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Benji433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Gues Relations Case Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 27 January 2012
Dear Benji433,

Thank you for your review. I am sorry to hear that you did not enjoy your stay with us.
I invite you to come back when our renovation is complete to see how much we have improved.
If you need anything while you are here such as light bulbs, Just let us know and we will be
happy to fix the situation for you. Once again thank you for your review.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
Price range (per night): ₹ 6,086 - ₹ 15,445
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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