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“Much better than the reviews suggest....” 4 of 5 bubbles
Review of New Palm Hotel & Hostel

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New Palm Hotel & Hostel
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Much better than the reviews suggest....”
4 of 5 bubbles Reviewed 12 August 2011

OK so despite the fact that the hotel manager pestered me quite a lot to give a review I would say that the hotel (i dont know about the hostel) was much better than the reviews suggest. The rooms are VERY cheap and clean with air con, free breakfast, free internet and a large screen television to watch digital TV on. The management can be a bit rude but apart from that i would definitely stay here again if i want value for money.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wicked8000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 17 May 2011

This place is split into a hotel on one side and hostel on the other but other than decoration there is very little to tell the two apart.

Start with the good: the place itself (we stayed on the hotel side) is actually nice and seemingly good value for money, with a large lounge area with free nescafe and satelite TV and thats pretty much where it ends.

The average: The rooms and bathroom are very very small and hot water was a struggle, which we didnt mind with for the price we were paying. Given the price alone, we decided we would stay a few extra nights rather than look elsewhere in Jerusalem (which we went on to regret). The location is great for the city but light sleepers be warned, it is on a very busy market street that starts very early in the morning and there are only single glazed windows!

The bad: Despite being a 'hotel' we had to ask for towels, our room was never serviced or cleaned and breakfast had to be self made.

The worst: The attitude of the staff is by far the worst I have ever experienced, probably summarised by the sign "No Refunds Ever Given For Any Reason" as soon as you enter the building. The manager offered us a good price in US Dollars for a good review on here. The exchange rate into Shekels didn't quite add up, then we realised that we had been charged over 60 cents per shekel in the owner's 'conversion rates.'

We were then pestered everytime we bumped into him as to why we hadn't written our review yet. We explained we were on holiday and were not going to review until it was over and when we did it would be fair. He became very aggressive and told us if we wanted to use the wi-fi we would write the review!

On another night a few other guests and ourselves were chilling out and watching a movie when the staff and a number of their friends came into the hotel and turned over the TV and became abusive when we complained.

At the end of our stay we thought we would give some decent critical feedback. The place itself isn't bad. The manager told us he had no choice because of websites forcing you to quote in dollars (we know this is not true) and the dollar being so weak. When we complained about the staff, every excuse in the book was used, ending up in retorting to, we were just looking for trouble and was not getting any money back (we didnt ask for any).

We also had some other guests tell us that they had paid to go on excursions that never went because staff were 'too tired.' and then were directed to the 'no refund' sign when asked for it. We can't confirm this but highly believe it to be true.

The staff have no respect for paying customers nor are they honest in their dealings with their guests. And as promised to the manager this is our fair review. But this won't bother them, according to him only horrible people leave them.

Room Tip: Stay somewhere else.
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  • Stayed April 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank richeeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jerusalem hotels

Pilsen
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 25 April 2011

Excellent location. Very helpfull staff. They willingly solved problem with our reservation, that appeared solely by MY falut, even though it meant a loss for them, just to make us happy. Nice house and interior. I would definetely reccomend it for those who want to get to know local atmospehere and manners and people.

But it has its cons also: It could be cleaner (not relevant for bacpacker equipped with sleeping bag) and it is near busy corssroad which means a lot of noise starting from morning.

  • Stayed April 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JendaWDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 23 March 2011

We stayed one night at the New Palm Hotel. It is conveniently located but is located a noisy market area. There is a hostel area which may be a bargain for backpackers, but we were in a room which was small and lacked linens. When we asked they gave us sheets and 2 towels. The private bath was tiny with a very small sink and with no shower curtain so water would be everywhere! Breakfast was very basic Nescafe / tea. btw We did try to negotiate a lower price, but they refused.
We left and went to a much better hotel in the old city for less money! Plus a great breakfast.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank eileenvideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morelia, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 14 February 2011

They literally stole us. They tangled my brother and he has fallen. they charged us a ridiculously high commissions. The manager and staff are very rude, they are people uneducated. There are dirty cats everywhere inside the hostel. The breakfast is included, but they make it stupid, because in the morning in the breakfast area there is nothing!!! they give you something if you go to ask at reception, but ofcourse, very bad shape!!

  • Stayed October 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Alejandro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Palm Hotel & Hostel

Property: New Palm Hotel & Hostel
Address: 4-6 Ha'Nevi'im St | Damascus gate, Jerusalem, Israel
Region: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Hotel Style:
Ranked #40 of 64 Speciality Lodging in Jerusalem
Price range (per night): ₹ 1,047 - ₹ 3,861
Hotel Class:1 star — New Palm Hotel & Hostel 1*
Number of rooms: 25
Reservation Options:
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Also Known As:
New Palm Hotel Jerusalem
New Palm Hotel And Hostel

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