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Reviews (373)
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Reviewed 10 May 2018 via mobile

Juat don't, People who pay on spot cash get a room while people who preorder need to wait 4 for no reason
Rude service, never again.
They give you a flight to get at 8 am and you can't get a room till 4!!!
The answer I got was 'we are 3 star hotel and that's that"

Stayed: May 2018, travelled as a couple
1  Thank Mor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mish225, Manager at Americana Hotel, responded to this reviewResponded 17 June 2018

Dear Mor,
I would like to personally apologize for your unfortunate experience regarding the check-in time. As with any hotel in the world, check-in time will always be at 15:00, due to the departure time of guests staying in the room prior to your arrival, 12:00. No one expects to move out previous guests prior to 12:00 hours nor to get an unclean room. Once your room was vacant housekeeping staff went inside to clean it for you.
With regard to Israir or Arkia flight + hotel packages, their reservations should state specifically that check-in time is not prior to 15:00 hours. If you look carefully, surely you will verify it. In any case, with all due respect and all of the sorrow within, even if they failed to notify you the right check-in hour, which I truly doubt that, it is nothing to do with us.
Mr. Mor, I invite you to call me personally if you would like to discuss this further.
You can, of course, also write to me. My e-mail address is: ron@americanahotel.co.il)
Sincerely, Ron Ramati - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018 via mobile

This was our second time at the Americana hotel. In the first, last year, it was good vfm: very good location good breakfast, clean stasfeing room, big (but not very clean) pool and cheap price comparing the other hotels in the area. So overall It was good. This year we had a vary differs experience. The only advantage left are good location and cheap price, but not cheap enough. We got old, dirty, smelly rooms in some hidden corner. We refused to sleep in this rooms and after an argument with the manager we was offered a small room in other building. This room was badly renovated, but was cleaner and didn’t small like the other room so we took it.
We stayed there for 2 nights, and found out also that the staff in the reception was useless, and the answer to every question is “come back when the manager will come”.

Stayed: May 2018, travelled as a couple
Thank 662henl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mish225, Manager at Americana Hotel, responded to this reviewResponded 17 June 2018

Dear Hen,

Thank youfor giving us your comments online. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence.

I am very happy to announce the compilation of our rooms renovation project. All of our 150 rooms were refurbished. in 3 weeks time, the Sauna and Jacuzzi room would also be renovated and our dining room is planned to be renovated on January 2019.

We hope to have the opportunity to welcome you back, and we do look forward to hearing from you.

Kind Regards,
Ron Ramati – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

A good experience. Close to city, shops and the Red Sea. Ok rooms and quiet around the grounds, at least on Our stay. Secure parking. Nice With a pool and lifeguard some parts of the day. Reception and breakfast employees polite and Nice. Mid ranged hotel - 3 stars. Perfectly fine for a night.

Stayed: March 2018
Thank Elin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mish225, Manager at Americana Hotel, responded to this reviewResponded 29 April 2018

Dear Elin,

Thank youfor giving us your comments online. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence.

I am very happy to announce the compilation of our rooms renovation project. All of our 150 rooms were refurbished. in 3 weeks time, the Sauna and Jacuzzi room would also be renovated and our dining room is planned to be renovated on January 2019.

We hope to have the opportunity to welcome you back, and we do look forward to hearing from you.

Kind Regards,
Ron Ramati – General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

The hotel is very good and comfortable. We stayed for 2 nights and there was no problem. Breakfast is also good. Staff is friendly. Hotel manager is very helpful. Location is near the city centre. The room was spotlessly clean. It was a pool facing room.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vimals19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mish225, Manager at Americana Hotel, responded to this reviewResponded 25 March 2018

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this spring with renovations to our dining room and sauna and jacuzzi room. Thank you again, and we look forward to seeing you on your next trip to Eilat!
Best Regards,
Ron Ramati, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

We arrived late in Eilat, and picked this hotel based on price and previous reviews here on TripAdvisor. Check in was nice, with good help from the front desk.
Our room was not a room for the interior magazines, but functional, nice and clean. The breakfast buffet was ok, with a good variety of food.
We enjoyed our stay, and felt that we had received good value for our money.

Stayed: January 2018, travelled as a couple
Thank pablolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mish225, General Manager at Americana Hotel, responded to this reviewResponded 18 March 2018

Dear Pablois,

Thank you for considering the Americana hotel and for giving us your comments online. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence.

Thank you for your positive comments regarding our location & fares.

I am also happy to announce our rooms renovation project would be finished by March 30th.

We hope to have the opportunity to welcome you back, and we do look forward to hearing from you.

Kind Regards,
Ron Ramati – General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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