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Reviews (2,083)
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All reviewstamarind restaurantvitalis spabeautiful hotelbusiness loungea great vacationhotel managementexecutive roombottom linefamily vacationkids clubbreakfast and dinnerprivate beachherodsseaisraelyaelharrods
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6 - 11 of 2,083 reviews
Reviewed 4 weeks ago

If or when we travel to Eilat again, I'll select this hotel again, and that is the reason I give it an "Excellent" rating. We had minor problem with housekeeping, but the management response was quick and efficient, which speaks volumes about the way they treat hotel's guests. Variety of choices for breakfast and dinner in the restaurant was very good and we really liked the food. Easy access to the excellent beach.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ABTOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra N, Guest Relations Manager at Herods Palace Hotel Eilat, responded to this reviewResponded 3 weeks ago

Dear Guest, We are happy to read that you enjoyed your stay and we appreciate your warm recommendation. We hope to welcome you back again soon!
Best Regards, Sandra Nahoum Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Looking for a warm and great place to come for a vacation? This is the right place to come. couples or Families can find very good location, private beach 1min next to the hotel, great pool and stuff with high quality hotel. Breakfast was great as in all other places in Israel, can choose out of many fresh food.
Worth to have dinner as well, was really good with BBQ cooked in front of you, different kind which was very tasty.
Hotel stuff was nice and get all you need. There is a supermarket close if you need something opened all 24/7. Hotel rooms view on Eilat beach. Small terassa in the room let you drink something or smoke if needed.

Room Tip: Better have the executive rooms which located on 8-10 floor for a nice see view and less crowded noise from the pool.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Guy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra N, Guest Relations Manager at Herods Palace Hotel Eilat, responded to this reviewResponded 3 weeks ago

Dear Guy, Thank you for your lovely review. We appreciate your kind words and your thanks will be passed on to our team members. We hope to welcome you back. Best Regards, Sandra Nahoum Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Some of the worst service I’ve ever experienced. The hotel was rated pretty well but our room wasn’t ready and we were given no eta. The employees ( with literally one exception in the Tamerind Restaurant- Igor) were incredibly rude and obnoxious. Silly things like no tops for to-go coffee cups and employees literally ignoring you. We were traveling with people whose rooms were never made up. The pool (in 100+ degree heat). Closed at 5:00 pm. The front desk told me 7:00 pm. When I came back to recheck, they shrugged. You really can’t make this up. I stayed 17 years ago and liked it. Now - people shouting in the halls until all hours and manana attitude at best by the employees. Never coming back. Only decent part was good plentiful food - almost all buffet. Feh

Stayed: May 2018, travelled with friends
Thank Melissa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra N, Guest Relations Manager at Herods Palace Hotel Eilat, responded to this reviewResponded 24 May 2018

Dear Melissa,

We appreciate your opinion from your experience at the hotel. We take guest comments very seriously and always try to learn from the remarks made in ways in which we can improve the hotel. We are sorry to read that you were not pleased with your stay.
Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better.


Best Regards,
Sandra Nahoum
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

We took a 3-night vacation to celebrate our anniversary. We had so much fun that we added another night. The hotel's service is very high. The hotel staff gives a very personal attitude. The hotel is very clean, cozy and decorated like a royal palace. We really felt like kings because of the service and investment of the hotel staff. The meals at the hotel is very varied and invested. It was a dream holiday and we will return to stay in this hotel only in the future. Personal thanks to Mrs. Anna Roitenberg - Reception Manager, Yael Dasta - Business Lounge Manager, Ido - Our waiter at the Laurence Restaurant in Herods Vitalis. You have made our first anniversary unforgettable.

Stayed: May 2018, travelled as a couple
Thank Sabina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra N, Guest Relations Manager at Herods Palace Hotel Eilat, responded to this reviewResponded 24 May 2018

Dear Sabina,
Thank you for sharing your thoughts. We appreciate your kind compliments and are happy that you enjoyed your stay with us. We hope to welcome you back again soon.

Best Regards,
Sandra Nahoum
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018 via mobile

Really enjoyed our stay here , hotel is beautiful and I mean really beautiful , great location on the beach and just a short walk to all the life of Eilat ! It is perfect for a family and a couple or on business , I recommend and will be back again , room was great , be sure to ask for a sea view ! My favorite hotel in Eilat so far ! Swimming pool is beautiful ! Future stayers you won’t regret it !

Stayed: May 2018, travelled with family
Thank Brett D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra N, Guest Relations Manager at Herods Palace Hotel Eilat, responded to this reviewResponded 24 May 2018


Dear Brett,

We are happy to read that you enjoyed your stay and we appreciate your warm recommendation. We hope to welcome you back again soon!

Best Regards,
Sandra Nahoum
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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