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“Deceitful and Untrustworthy”

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Leonardo Royal Resort Hotel Eilat
Ranked #22 of 61 Hotels in Eilat
Certificate of Excellence
Reviewed 10 March 2011

We prepaid our travel agent for 25 nights, for a 2-bedded room, half-board at the Fattal Chain's Royal Tulip Eilat. We were at the hotel a couple of days when a night receptionist told us that midway through our stay we would have to change hotels as they were closing for repairs. We are not young. To make us re-pack and then get used to another hotel was more than distressing. We asked if we were to be upgraded to the Leonardo Plaza (also part of the Fattal Chain) and we were laughed at. So we asked about upgrading us to the Fattal Magic Palace. No, they wouldn't do that, either. They said we had to go to the Golden Tulip Privilege. The only Privilege was leaving there. The management of the Fatal Royal Tulip Eilat was deceitful in not informing us straightaway that it was closing during the period we were booked. We will never again stay at this hotel because of the untrustworthy management.

  • Stayed: January 2011
    • Value
    • Location
7  Thank Helmet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (626)
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139 - 143 of 626 reviews

Reviewed 31 January 2011

place was ok--also stayed at the Agamim--much nicer and much more expensive. Breakfast was very good and people were loading up huge lunches to take away for later!!
Cute show with singing and dancing (free)--room was nice, not all that clean, but really ok.

COMPLAINT--for some reason, the desk help thinks that Americans are unwilling to walk anywhere more than 10 steps, I needed to go to a laundromat, and they had no idea where this was--In fact, there were numerous places in the town center near the bus station.

  • Stayed: January 2011, travelled as a couple
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    • Location
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2  Thank Avrom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2010

We reserved in this hotel because there was a rate special. I actually didn't get to spend much time in the hotel because I took a trip to Pettra (very recomendable). Though my husband and kids did and they had a wonderful day at the hotel's pool and kid's playroom. There was entertainment at night also good for those who love middle-east music.

  • Stayed: July 2009, travelled with family
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1  Thank MonicaSuliman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2010

This was a very good hotel to stay for vacation. Not very big and luxury but quite clean and comfortable. 10 minutes walk from the beach. Breakfasts are pretty rich in choice though no meat products are offered. Nice pool, big enough for swimming. I would especially mention the reception managers - Yehuda and Batel - they were really of great help - friendly and caring.

Stayed: January 2010, travelled as a couple
2  Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2009

The front desk staff were inept and couldn't cope with guests checking in. We booked via an online agent and the check-in took 25 mins!
It was advertised as a multi-lingual hotel but the staff had very bad english.

Room service was very slow..An hour for a Pizza!

Rooms are not clean,

Parking is very very limited.

Extremely noisy during the day due to some annoying concert being held at the pool area.

I have since checked my credit card statement and see that the booking agent charged me the correct amount and that also the hotel have decided to charge me a 300 dollar deposit as well. I have been trying to contact them about this with no answers forthcoming.

I HATE THIS HOTEL! Do yourself a favour and stay somewhere else.

  • Stayed: September 2009, travelled with friends
    • Value
    • Location
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3  Thank WillyDIreland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Royal Resort Hotel Eilat

Address: North Shore 4 10, Kamen, Eilat 8851304, Israel
Region: Israel > Southern District > Eilat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Eilat
#18 Romantic Hotel in Eilat
#20 Luxury Hotel in Eilat
Price Range: ₹ 8,563 - ₹ 28,349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Royal Resort Hotel Eilat 4*
Number of rooms: 228
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Also Known As:
Royal Tulip Eilat Hotel Eilat

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