WE STAYED HERE WITH a tour group and it was perfect. The breakfast buffet was off the charts. The rooms were comfy and the views were nice from the restaurant. We loved the cats on the streets outside. They are well cared for as is the hotel property.
Dear Spawithlisab,
Thank you for your wonderful review! We’re thrilled to hear that you and your tour group enjoyed your stay with us. It’s fantastic that you loved our breakfast buffet and found the views from the restaurant delightful. We’re also glad you appreciated the well-cared-for cats in the area! We look forward to welcoming you back for another memorable stay!
Warm regards,
Dilek SEVIG KOSE
Guest Experience Manager
If you want a room that is top class then this is a great place huge room with separate bedroom.
But do not book a room facing the port on Friday or Saturday nights as you will probably not sleep. There is a nightclub across the road that operates till 4am with the music extremely loud and the bass just thump thump thump. Sunday night slightly better as it only went till midnight!' It is a real shame as the location and facilities of the hotel are great but do not expect to get a good nights sleep
Dear 71neile,
Thank you for sharing your detailed experience with us. We’re pleased to hear you enjoyed the spacious room, location, and facilities. However, we're very sorry for the noise from the nearby nightclub, especially on weekends. Our team is actively working with local authorities and nearby venues to address this issue to improve the experience for our guests. On your next visit, we’d be happy to arrange a room in a quieter part of the hotel if possible. Thank you again for your feedback, and we hope to provide a more restful stay next time.
Kind Regards,
Dilek SEVIG KOSE
Guest Experience Manager
The location of the hotel is exceptional, the tram station is a few minutes' walk away, which is very important for exploring the city. The staff is extremely friendly, the breakfast is exceptional with a large selection of delicious food. We had a room with a view of the sea, which was spacious with very nicely decorated furniture. .No fault with this hotel, I will be back again!
Dear 101dejang,
Thank you for your wonderful review! We’re delighted to hear that you enjoyed our exceptional location, friendly team, and the extensive breakfast selection. It’s fantastic that the sea-view room and decor made your stay even more enjoyable. We look forward to welcoming you back on your next visit!
Kind Regards,
Dilek SEVIG KOSE
Guest Experience Manager
Hotel is in a great location. Handy for the ferry stop which will take you to the Asia side and the old city or you can walk over the bridge to the old city. The hotel staff were all very helpful and friendly from the start to finish.
We had one issue with our room which was sorted very promptly, our room overlooked the street which had a couple of bouncing bars, so was very noisy. We were moved to an inner room very quickly and recived a heartfelt apology note the following morning (plus some Turkish delight). The inner room was equally as nice but quiet and peaceful.
The hotel is very clean and tidy throughout, the lobby toilets were also spotless. Our room was spacious with a comfortable bed (a king size not two singles pushed together).
The lobby bar served great food, and the waiting staff were attentive and helpful.
Our favourite place was the Archer cafe which is just off the lobby. Staff were very helpful and friendly, overall service is excellent. The breakfast Menemen is fantastic. Their turkish tea and coffee couldn't be beaten.
The roof top bar has fantastic views. The cocktails were expertly made (pricey but only to be expected), smoking is allowed but as it is semi open air I didn't find that too much of an issue. We didn't eat at the rooftop restaurant.
Overall a great hotel made for a great base to explore an amazing city. We will be booking again for next year.
Dear Ib204543,
Thank you so much for your detailed and wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Istanbul. It’s great to know that our team was able to quickly resolve the issue with your room and that you appreciated the small gesture we left for you.
We're also happy to hear that you enjoyed our facilities, especially the Archer café, the rooftop bar, and the breakfast Menemen! Your kind words about our staff's helpfulness and friendliness are much appreciated, and we’re glad you found our hotel clean and comfortable throughout your stay.
We look forward to welcoming you again next year for another fantastic experience!
Warm regards,
Dilek SEVIG KOSE
Guest Experience Manager
Got in after a long day of travel only to discover my room was directly above a disco blasting loud music late at night. Called reception and got brushed off. Awful experience. Avoid this place like the plague. I will never stay here again and avoid this brand entirely in the future.
Dear Cortney H,
Thank you for sharing your experience. We're truly sorry to hear that your stay was disturbed by noise from a nearby disco, and we apologize for any inconvenience this caused. Karaköy is a vibrant and trendy area of Istanbul, known for its lively nightlife and cultural scene, but we understand that this can come with its challenges, especially for guests looking for a quieter stay.
We take your feedback seriously and will work on improving our noise management to ensure a more comfortable experience for all our guests. We regret that we didn't meet your expectations and hope you'll reconsider staying with us in the future. Please feel free to reach out directly if you ever decide to give us another chance
Kind Regards,
Dilek SEVIG KOSE
Guest Experience Manager
