Spent here a night during the week-end after couple of days at le Meridien Etiler, another hotel from the Starwood galaxy. What a disappointment, why did I do that ? I paid 100 EUR more and got far less than what I had. There is not a single positive point for W Hotel from an end to end experience perspective ! (As said in another comment, why on earth Le Meridien is SPG 5 and W Hotel is SPG 6, I just can't understand. This should definitely be the reverse)
The global "cool trendy chic" marketing positionning of the W hotels is fine, even if prices are high, as long as the whole customer experience is well managed and details are not forgotten. This is the least you can expect she paying 300+ EUR a room. And this is their weakness : they are just not at the level they pretend to be.
Few bullet points :
- Dark rooms
- Poor amenities (very strict minimum with shampoo/showergel/conditionner for such a category, I never saw that anywhere else),
- Furnitures not well maintained
- POOR breakfast and POOR service (I mean, I can compare with where I was the day before in Instanbul, it is literally day and night)
- No complimentary water in standard room (this is a joke, come on. At this price per night, not putting a 50 cts bottle of water is just a shame)
- "Whatener whenever" concept does not worth it if you have to call back 60 min after ordering a meal in your room (supposed to be there at max 30 min after ordering) and you're being told that you have to wait an additional 15 min. OK, I finally did not pay for it.
-...oh, and always surprised to see that, at check out, nobody is even asking you how was your stay. They don't understand anything in their business and just benefiting from the power of their brand. Disappointing!
I'm living 50m away from the new W in Paris, I'll go there to understand if there is a difference.
Blunt bottom line : forget about this hotel, out of the market.
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- Also Known As:
- w Istanbul Hotel Istanbul
- w Hotels Istanbul
- w Hotel Istanbul