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“Friendly and comfy” 4 of 5 bubbles
Review of BEST WESTERN Empire Palace

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BEST WESTERN Empire Palace
Ranked #55 of 1,109 Hotels in Istanbul
Certificate of Excellence
Ascot, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Friendly and comfy”
4 of 5 bubbles Reviewed 5 April 2012

We enjoyed staying at the Empire Palace, very central, friendly and helpful staff especially Jaila (spelt wrong probably!). Good, plentiful breakfast, comfortable, clean if fairly basic room. On tram route so quite exposed to local noise including call to prayer 5am, but got used to that, as you do. Istanbul was great especially Topkapi Palace and Blue Mosque, both stunning. Food in local restaurants not exceptional but all OK, liked Ozler Restaurant the best. Very good short break (4 nights).

Room Tip: we were on 5th floor so presumably quieter than lower floor room as on tram route.
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jimanddiana2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,378 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Yateley
2 reviews
5 of 5 bubbles Reviewed 31 March 2012

Arrived late afternoon on Monday to be greeted by friendly and efficient staff. We talked about arranging a city tour and a Bosphorous boat trip and they helped us to select and booked the next 2 days before we went to dinner. Excellent value for money trips, great advice. Rooms clean and the staff made the stay more enjoyable. Great position if you want to stay in the old town, and no more than 10 minute walk from the Galata Bridge and the Hippodrome. No hesitation in recommending Empire Palace or Istanbul.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DrewellYateley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 March 2012

Going to iST lot's of time as footbal supporter (Fenerbahce) this time for derby was there between 15 th to 19 march with a friend ( Merhaba Alp ) --:) Hôtel as nice rooms, good and friendly and also hepful personnal, there a trying to do the best to please customers. Hôtel is located right under St Sophie, the blue Mosque, and Topkapi Palace 2 mins from nearest city train station (Gulhane) and 10 mins walk from Sirkeci train station and Ferry boat stations for Bosphorus ride. Hôtel as nice and clean rooms on 5 flats. Desk personnal a friendly ( Merhaba Sulheia ..-:) There is enough place to eat outside so no meals at the hôtel theres plenty places around. Also, it's located between Big Bazaar an Spice Bazaar. For sure i will come back. - Michael

Room Tip: If your are alone ask nbr 501 it's located on the backside so no noise from main street except t...
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

Greats: It's a great location at a great price for a clean, spacious, and quality room.

Not so Greats: The staff weren't able to offer much sound advice about the city--for example they couldn't tell me where I could get delivery food or where to find a henna tattoo place. Some of their advice was inconsistent and later found to be incorrect so if you are looking for concierge service this is not the place to look. Additionally, the hotel continually smelled like cigarette smoke in the hallways and they did not initiate any leadership in order to fix this problem.

Terribles: Despite confirming the reservation by address by email and phone the week prior, when we arrived they tried to tell us that our reservation was with their sister hotel "Seres" down the street. They eventually got us into the Empire Palace the next day, but it was a terrible and disappointing experience that they would try to exploit travelers this way and attempt to make them stay at a cheaper venue that doesn't hold a candle in quality to Empire Palace. Thankfully my husband did his double checks before arriving, knew without a doubt where we were to be staying, and didn't take no for an answer. It was a shameful introduction to the tactics of the Empire Palace.

Room Tip: ask for a room that does not overlook the main street
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank skloks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

i have been stayed there 2 nights. good location and really friendly staffs

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank roberts00100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alihan, Owner at BEST WESTERN Empire Palace, responded to this review, 17 May 2012
Dear Robert,
Thank you for your review.And thank you for choosing us as well.
We are very happy that you enjoyed your stay.We will be glad to see you again in our hotel!
We wish you the best !

Best Regards,
Alihan Akkoc
GM&Owner
On behalf of BW Empire Palace Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Empire Palace

Property: BEST WESTERN Empire Palace
Address: Hudavendigar Cad. No:17 / 19 | Hocapasa Mah. - Sirkeci/Sultanahmet, Istanbul 34110, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#16 Spa Hotel in Istanbul
#34 Luxury Hotel in Istanbul
#95 Business Hotel in Istanbul
#95 Best Value Hotel in Istanbul
#125 Family Hotel in Istanbul
#131 Romantic Hotel in Istanbul
Price range (per night): ₹ 2,382 - ₹ 5,990
Hotel Class:4 star — BEST WESTERN Empire Palace 4*
Number of rooms: 35
Official Description (provided by the hotel):
On February 11th 2008 at the annual meeting of Best Western Turkey, Best Western Empire Palace Hotel became the proud owner of the award "Highest Quality Hotel Award 2007". Best Western International recognized the hotel as the best Best Western Hotel in Turkey on base of regular quality assessments, where Best Western Empire Palace hotel has scored a record high performance. The hotel management is eager to continue working even harder in 2008. ... more   less 
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Also Known As:
Best Western Empire Palace Hotel Istanbul
Best Western Hotel Istanbul
Best Western Istanbul
Istanbul Best Western

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