Greats: It's a great location at a great price for a clean, spacious, and quality room.
Not so Greats: The staff weren't able to offer much sound advice about the city--for example they couldn't tell me where I could get delivery food or where to find a henna tattoo place. Some of their advice was inconsistent and later found to be incorrect so if you are looking for concierge service this is not the place to look. Additionally, the hotel continually smelled like cigarette smoke in the hallways and they did not initiate any leadership in order to fix this problem.
Terribles: Despite confirming the reservation by address by email and phone the week prior, when we arrived they tried to tell us that our reservation was with their sister hotel "Seres" down the street. They eventually got us into the Empire Palace the next day, but it was a terrible and disappointing experience that they would try to exploit travelers this way and attempt to make them stay at a cheaper venue that doesn't hold a candle in quality to Empire Palace. Thankfully my husband did his double checks before arriving, knew without a doubt where we were to be staying, and didn't take no for an answer. It was a shameful introduction to the tactics of the Empire Palace.
- Official Description (provided by the hotel):
- On February 11th 2008 at the annual meeting of Best Western Turkey, Best Western Empire Palace Hotel became the proud owner of the award "Highest Quality Hotel Award 2007". Best Western International recognized the hotel as the best Best Western Hotel in Turkey on base of regular quality assessments, where Best Western Empire Palace hotel has scored a record high performance. The hotel management is eager to continue working even harder in 2008. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Empire Palace Hotel Istanbul
- Best Western Hotel Istanbul
- Best Western Istanbul
- Istanbul Best Western