We'd booked a long weekend (5 women), and we're well seasoned travellers. On arrival at the hotel, around 8pm, we were informed that they had no booking for us. We had booked through a travel agent and had all the paperwork on us, including receipt of payment, but they still said we didn't have a booking. We were informed we could stay for one night as they had spare rooms, but one of us had to sleep in a staff room. Once we got into our rooms, we phoned the agents 24 hour helpline (there was no offer from the hotel staff to do this), and they phoned the hotel. And then, oh yes, they did have a booking for us... The next day we negotiated a free taxi back to the airport for when we departed, and they agreed and shook hands on this. We thought this was as some sort of apology for the hassle (couple of wasted hours), phone calls to the UK, and one of us having to stay the first night in a staff room (in which someone tried to get in in the early hours of the morning). However, when we spoke to them about this, they denied all knowledge. The rudeness, dismissiveness and disorganisation was unbelievable - was this because we are female?? We got the metro back to the airport. If you want a smooth trip, and even the most basic customer care, really don't bother with this hotel!
- Official Description (provided by the hotel):
- The GUMUSHIAN Hotel was built in the 19th century by Ohannes Gumushian, a after serving as a family residence for over a century.The GUMUSHIAN has reopened as a magnificent boutique hotel with 15 rooms and restaurant after complete restoration and modernization.The location of the hotel is in the heart of Istanbul,are the center of the cultural,shopping and night life districts of the city.All the GUMUSHIAN’s bedrooms are furnished in beautiful materials and fabrics.All rooms are also spacious and well decorated.Suites contain their own bedroom,lounge and large balcony. ... more less
- Reservation Options:
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