Glad to say that the apartment is accurately described. It is clean and well equipped. For the duration of our stay ( 9 days ) we did not have any TV. We were not informed of this at the check in, I had to chase the agent twice before he admitted that the repair will only take place after we leave. Pack a few DVD's just in case. We were also told to leave the keys on the table as there was nobody present to do the check out. Hope my deposit is returned in full.
We booked this apartment for our stay in Istanbul in February. It looked like a cheap and very good option. Unfortunately, a double booking occurred… But Ali did everything to find us another suitable apartment for us! He was very concerned and devoted to make our stay in Istanbul lovely. Eventually, he found us an other (upgraded) apartment for us! Even if we weren't very happy at first and that we didn't stay in this apartment, the staff was very kind and was concerned about us. They didn't just let us down!
My husband and I rented Eden for 4 nights and were really pleased with it. Great location, short walk to Taksim Sq. and Istiklal St (no more than 10 mins). Lots of cute places restaurants/cafes near the apartment to eat in. We had breakfast out each morning. Lovely.
The apartment is really spacious for a one bed and clean and tidy with everything you need in it! Comfortable and cosy oh and nice little garden out back if you choose to use it. Nice decor!
Personally I found the pillows uncomfortable and bed could do with a mattress topper, and I would provide thick fluffy large towels but small points on the whole. If we were in Istanbul again we'd rent this apartment again and would recommend it to friends.
We stayed in both the Eden and Deco apartments - a 1 bedroom and studio respectively.
PROS: Both were in fantastic locations, close to everything you could want (restaurants, bars, shopping, grocery). Both were very homey but stylishly-decorated in the Ikea way. WIFI was strong and stable. Eden had a private garden, but it was pretty overgrown with weeds and at basement level, so we never saw the sun directly (a bummer). While Deco didn't have outdoor space, it's 2nd floor location made it much more light-filled than Eden, so a trade-off there. Both were very quiet despite busy locations.
CONS: Apartments were clean on the surface, but you can tell it's mostly surface cleaning - i.e. the couch, rugs, duvets, etc. haven't been cleaned in awhile ... or maybe ever. Eden had no a/c and was fine while we were there but I bet could get really hot in the summer. Beds in both could be better - mattresses decently comfortable, but pillows were pretty bad, with the filling clumped up and almost useless. I suggest having four pillows of varying firmness for guests to choose from. In Deco apartment, a duvet cover was used as a sheet, and the down comforter had no cover at all - kind of odd. Both bathrooms had problems - Deco shower leaked, while the Eden shower had a serious drainage problem and also an issue with the air vent above the shower pouring water from who knows where into the shower during a heavy rain. Biggest facility complaint however on both was the kitchen - some plates, silverware, and pots do not make a "fully-equipped" kitchen. Very, very basic things were missing in both kitchens - a sharp knife for cutting, a serrated knife for bread, a cheese grater, a colander, whisk ... really basic stuff that is so cheap at Ikea. If you want to do anything more than reheat things, these kitchens will not work for you. Also, I had to wash everything before using, as it was either dirty or had very soapy residue which leached into the food.
On the customer service end, we had two major issues. The first was a serious communication problem post-booking. Communcation during booking was easy and super fast. I received a very prompt email after booking with various details and questions, which was great. I responded with answers to all questions and asked a few questions of my own about a week before arrival. It took three emails (two to the operations manager and one to the booking guy) plus a text and a phone call to receive a response back, and I received the response while I was on my flight - in other words, too late. Not only was the response late, it was useless - they sent an airport transfer when I stated we did not want one, and they failed to provide an accurate address for us. Thus, we ended walking around trying to find WIFI after midnight so we could get in touch with someone to give us the right address. Honestly, it was a disaster.
The second issue revolved around a late check-in fee. I booked through Homeaway, which didn't mention any fees, nor were they mentioned at all by the company during the booking process. I first learned of them AFTER we had paid and were contacted by the operations manager. If you arrive outside of the check-in hours of 1pm and 7pm (a pretty narrow window), you are charged 20EUR and 40 EUR if you arrive after midnight. We've been traveling for over 10 months straight all over Europe and Asia, and I have NEVER been charged a late check-in fee by any hotel, guesthouse, or apartment we have stayed in. Of course, I have heard of early check-in fees or late check-out fees since that means the guest is using the space for longer than the contracted period. However, we were using the flat for much shorter than the contracted period, and given that the flat cost us 60 EUR, that fee is just outrageous. They ended up waiving the fee given the problems we had with our arrival, but I still feel the fee is inappropriate. Further, I also felt it was very unprofessiona for them not to list these fees on Homeaway nor mention them during the booking process. Apparently the fees are listed on their own website, but if you are booking through homeaway as I did, you would never know.
As a result, I'm sorry to say I wouldn't stay here again. We had a nice experience, but Istanbul is a huge city with many, many other flats to choose from.
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|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
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