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All reviewscevahir mallmetro stationcarrefour supermarketquiet staybusiness tripclose to the hotelwifi connectionbigger roomclean roomsserkanmarmarasinksmrtourist
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Reviewed 13 July 2015 via mobile

I stayed here for 5 nights with friends while attending a wedding. The booking process was a breeze, the service was great, staff were friendly, always welcoming you with a smile, rooms were clean and decent size.

Location was great as there were taxis readily available outside at all times, Cevahir Mall is 10 min walk away, there a number of eateries, pharmacy, hair salon, grocery stores and dry clean around the area within 5 - 10mins walk.

Wifi... EXCELLENT!!!

I would definitely recommend it and stay there again!!!

Stayed: June 2015, travelled with friends
Thank Pelonomi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumhur B, Ön Büro Müdürü at The Marmara Sisli, responded to this reviewResponded 14 July 2015

Dear Valued Guest,

We appreciate your valuable feedback regarding your recent stay in The Marmara Şişli Hotel.

It is an honour to hear your satisfaction with the service we delivered throughout your stay.
It will be our pleasure to welcome you in our property once again.

Kind Regards,


Cumhur Büyükyüksel
Front Office Manager
The Marmara Şişli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2015 via mobile

We stayed at this hotel for a week with our wedding guests. We had over 20 rooms booked at this hotel and the great service started with the booking requirements who Okan helped us with and was great! When our guests checked in, they were well looked after and ensured everyone was comfortable. The meals were great and affordable. The access to the metro is a few minutes away and Cevahir mall is in a close walking distance. We will certainly be coming back. Thank you for looking after our wedding group. Keep up the great work!

Stayed: July 2015, travelled with family
Thank Irene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumhur B, Ön Büro Müdürü at The Marmara Sisli, responded to this reviewResponded 10 July 2015

Dear Valued Guest,

Thank you very much for your wonderful review.

I would like to inform you that we shared this excellent review with our team, very proudly and they , especially Okan are very happy to hear your positive feedback.

We would like to welcome you in our property, once again.

We wish for you have a happy life with your husband

Best Regards

Cumhur Buyukyuksel
Front Office Manager
The Marmara Sisli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015 via mobile

It was nice hotel .nice quite area.. Near to Metro Station and just 5 minst walk from cevaher mall.. But small bathroom...but it's clean ...stayed at 9 floor great city view...but the break fast.. Is minimal.. Air conditioning is Good. I had issue with the TV ..

Stayed: June 2015, travelled on business
Thank Saif K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumhur B, Ön Büro Müdürü at The Marmara Sisli, responded to this reviewResponded 1 July 2015

Dear Valued Guest,

Thank you very much for taking the time to share your feedback with us.

The Marmara Şişli has an ideal location and we are very glad that you enjoyed your stay with us.

We would like to welcome you in our property once again for a better The Marmara Şişli experience.

Best Regards,


Cumhur Büyükyüksel
Front Office Manager
The Marmara Şişli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2015 via mobile

We liked the location of the hotel very much. It is on the quite nice residential street ortaklar in very cosmopolitan neighborhood. Metro is close. Nisantasi is 1 stop taksim is 2 stops away. Cevahir and a few shopping malls are in walking distance.

Stayed: June 2015
Thank dcetinben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumhur B, Ön Büro Müdürü at The Marmara Sisli, responded to this reviewResponded 20 June 2015
Google Translation

Değerli Misafirimiz,

Muhteşem yorumunuz için çok teşekkür ederiz.

Amacımız her zaman misafir memnuniyetini bir adım ileri taşıyabilmektir.
Servis ve hizmetimizden memnun kaldığınızı duymak bizler için oldukça onur verici bir durumdur.

Sizi en kısa sürede tekrardan otelimizde misafir etmek bize mutluluk verecektir.

En içten dileklerimle,


Cumhur Büyükyüksel
Ön Büro Müdürü
The Marmara Şişli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2015

I stayed at the Marmara Sisli Hotel with a large group (73 people) for over 9 weeks. I was the first person to check in and the last person to check out.

The location is quite good. If you would like to be in amongst the hustle and bustle of Taksim, then this is further away from that part of the city. However, the metro is close to the hotel and is only 2 stops away. The area is quiet at night, which for me is a preference. There is a good presence of shops around, including supermarket across the road and a large mall a 5 minute walk away.

The rooms are OK - I wouldn’t rave about them. See photos here. I was on the 6th floor and it was quiet enough, with the exception of housekeeping during the day (!). However, rooms are relatively clean. I had one instance of housekeeping coming into my room, even though I had left my “do not disturb” sign on, I was out and walked back into them cleaning my room. Although this was very frustrating, it didn’t happen again after that.

We had issues with WIFI, which seemed to be a bit more stable once they looked into it, also with the air conditioning - rooms being too hot, but no cooling (due to winter), etc. Gym is small and unusable. Breakfast is minimal, but suffice - service at breakfast can be difficult (asking 3 times for a coffee, etc).

Concierge are extremely hit and miss, more so miss. Having a role with my company being responsible for everyone’s wellbeing at work and within the hotel, I struggled most days to get assistance with communicating to taxi drivers where I needed to go (averaging on 3-4 taxi trips from the hotel / day). The front desk would call for a taxi, then taxi would arrive with no assistance from concierge - which is extremely frustrating.

I could go on with some further issues, but lets just get to the point - Turkey's service overall is very hit and miss. You can have some brilliant experiences with wonderful people and you have some very average/below average experiences. There is no in between.

I was extremely disappointed the day I checked out, particularly with the front desk staff with their very abrupt and unhelpful manner. Particularly considering we averaged a large spend between all of us (73 guests, with even them having on average up to a further 10-15 guests) at the downstairs bar (nightly) and through room service. It just highlighted exactly why I would not recommend this hotel to anyone that requires quality service and experience, or who stays for longer than a week. In saying this, the price is comparative if you are just looking at staying for a few days.

Room Tip: Request level 12, rooms are signifcantly different and bigger. Also ask for corner rooms or rooms without the basin next to the bed.
  • Stayed: March 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Benjamin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumhur B, Ön Büro Müdürü at The Marmara Sisli, responded to this reviewResponded 20 June 2015

Dear Valued Guest,

Thank you very much for taking the time to share your valuable thoughts with us.

We would like you to be informed that your feedbacks are the most important highlights on our way to revising our management, staff trainings and the image of The Marmara Şişli.

We will strenghten our on-job trainings especially on concierge issues as you indicated on your review.

We will be happy to host you in our property once again for a better The Marmara Şişli experience.

Sincerely,


Cumhur Büyükyüksel
Front Office Manager
The Marmara Şişli

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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