The staff is very gentle and helped us with everything we needed. I forgot some itens at the hotel, after the check out, and they kept everything. It´s close to the tram, close to Sultanahmet, Grand Bazar, Blue Mosque, Hagia Sophia...very good location. The breakfast is good. The rooms are clean, big, and confortable. I had no problems during my stay there. The best thing is really the location!