The carpets are filthy in both the rooms we stayed in. Coffee machine in the room was good but toileties low quality and the tissues were paper hand towels. Breakfast choice had alot of sweet stuff and little choice of bread or cooked products. The staff are surly compared to other hotels we stayed at in Uzbekistan, and needed to be asked several times for each order (which they offer got wrong).
The hotel did the trick for us. Attentive staff, good food… and they all spoke passable English – far better than any Usbek I might have attempted. A good central location. Admittedly the coffee machine wasn't really up to the demand, but that seems to be a feature in this part of the world.
Truly dreadful start. I arrived at 2am having been travelling all day, to be told that my room was flooded (??) and it would be at least an hour til one was ready. They told me I could have a snack at the restaurant while I waited but would have to pay for alcohol.
An hour later it transpired that it wasn’t that they were getting a room ready, they were hoping someone would check out early to free one up!!
They sent me to another hotel for the night, but when I got there, the substitute hotel asked me to pay for the room, which eventually I had to do, having assumed the Wyndham would have this done.
When I got back to the Wyndham the next day, their pathetic “discount” offer for the inconvenience for the remainder of the stay was to offer me a free breakfast. I didn’t have the energy or time to argue it, but it was really disappointing, and a sign of a hotel that does not know how to do the right thing when they are wrong,
When I finally got to stay, I had a spacious, comfortable room, with good aircon, WiFi and all the expected facilities. The breakfast buffet was good and varied, if a little sweet for my taste. Location was good with easy access to metro.
The pool area was nice, though the water was a little cold.
good location..close to everything..wlaking distance to good restaurants and attractions..large clean comfortable rooms..good coffee shop online...verty friendly staff..reception helped us with restaurant reservations..good choice in tashkent
Dear Guest,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your recent stay at our hotel. It's wonderful to know that our convenient location, close proximity to local attractions and restaurants, as well as our spacious and comfortable rooms met your expectations. We strive to provide a welcoming environment and excellent service, so we are pleased that you found our staff to be very friendly and helpful.
We appreciate your kind words about our coffee shop and are glad you were able to enjoy it. Ensuring our guests have a pleasant experience is our top priority, and we are grateful for your recognition of our efforts.
We look forward to welcoming you back to our hotel on your next visit to Tashkent. Please do not hesitate to contact us if there is anything more we can do to make your future stays even more enjoyable.
Warm regards,
Ms Fotima Kholdorova
Guest Relations Agent
Wyndham Tashkent
fotima.kholdorova@wyndhamtashkent.com
+998946608559
Stayed here on the first and last night of our holiday. Nice clean rooms. Had a bath in our room. To shower one had to stand in the bath.
We had a good breakfast. Had a good evening meal on our last night. The drinks menu had a choice of 3 gins but on choosing a gin and tonic they returned to say they had no gin. Staff were all very helpful and friendly. Our room had good easy to operate air conditioning. Had a stroll after a early dinner around the area but there was no where much outside, just busy roads
Dear Linda,
Thank you for choosing to stay with us and for sharing your feedback about your recent visits. We are pleased to hear that you found our rooms to be nice and clean, and that you enjoyed the convenience of having a bath in your room. Your comments regarding the shower setup are duly noted, and we apologize for any inconvenience this may have caused.
It's great to know that you had a good experience with both our breakfast and evening meal offerings. However, we apologize for the disappointment with the gin selection during your visit. We appreciate your understanding and will take your feedback into consideration to improve our beverage options going forward.
We are delighted that our staff made a positive impression on you. Ensuring our guests feel welcome and well taken care of is very important to us. We hope to have the opportunity to welcome you back, and please feel free to reach out if there is anything else we can assist you with.
Warm regards,
Ms Fotima Kholdorova
Guest Relations Agent
Wyndham Tashkent
fotima.kholdorova@wyndhamtashkent.com
+998946608559
