I used these people on the recommendation of a host. It’s one of the most expensive firms and both times they turned up when they were meant to but the drivers didn’t speak English. First time that didn’t matter because my host had made the booking for me and the driver knew where to go.
The second time I provided all details to the controller including GPS co-ordinates and a jpeg map of the journey. Therefore I assumed the driver knew where we were going, whereas he was just driving and waiting for me to tell him (he didn’t ask). This meant we did a lot of driving around, completely lost, all charged to me at their high mileage rate. They’d have got a pretty low score for this incompetence, but they redeemed themselves by refunding the overcharge without question when I mailed them to complain
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