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All reviews galle road indian taste sri lanka decent hotel decent stay hotel is situated rooms are big buffet breakfast laundry service one night stay two nights convenient location channels supermarket shampoo mr ambience
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9 - 14 of 224 reviews
Reviewed 5 June 2018 via mobile

Situated in the midst of busy roads ..hotel is not a good place to stay...fast front office service but rooms are bad....restaurant does not have good offerings...very sad buffet but the prices are high...pathetic service in the restaurant..in short a complete no no.

Date of stay: May 2018
Trip type: Travelled with family
Thank rajesh018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this reviewResponded 9 June 2018

Dear Reviewer,

Many thanks for your positive & negative comments. We are rather surprised to see the negative comment on food that you have mentioned. We couldn’t trace any complaints from you during your stay with us with regard to food or our rooms. Therefore, we are absolutely perturbed with your comment with regard to above areas.

However, we are longing to see you once again!

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

a truly srilankan refuge from the bustling business of colombo. a simple non intrusive hospitality. all the basics are pefectly done and the visitor made to feel as if he is in a place that he belongs .superb staff

Date of stay: June 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank kelum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this reviewResponded 10 May 2018

Dear Reviewer,

Many thanks for your wonderful review and the message conveyed to all the viewers disclosing your honest feelings about the hotel; longing to see you again.

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018 via mobile

Remebering old is Gold, this structure little bit old,but everthing in a good manner,, some points and some areas has to improve but overall is perfect. As well service is good, not excellent , saw plenty of smiling faces. Cheers go head.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank dinukaf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this reviewResponded 27 April 2018

Dear Reviewer,

Many thanks for sending out your honest feelings about out hotel and we are longing to see you once again here.

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Quite dark in hotel, design style is old. Room cleaning is ok, big enough. Shower has hot water, but temperatures goes up and down. Air conditioning in the room is not strong enough.
Overall good for short stay with the price.
If you need good service, give tips upfront.

Date of stay: April 2018
Trip type: Travelled solo
Thank lingpizzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this reviewResponded 3 April 2018


Dear Reviewer,

Many thanks for your comments and shall attend to the grey areas you have mentioned and also wish to state that a refurbishment is planned in the near future.

Longing to see you once again!

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

We had two nights there. It is a short stroll to the beach area (200m approx.)
The rooms are clean and the breakfast provided was fine. There is a selection of buffet as well you can order omelette or your selection of eggs.
The pool facility was not completely full of water when we were there.
Staff are friendly and helpful.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank petersG3834NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this reviewResponded 19 March 2018

Dear Reviewer,

Many thanks for your positive comments. Hotel Sapphire is specialized in delicious and tasty food and it’s nice to hear that you had a pleasant stay in our premises.
We are longing to see you once again.

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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