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Reviewed 3 September 2016 via mobile

Property is old however the same is reasonably maintained. Rooms were clean. . Breakfast spread was awesome. . Electrical fittings need a revamp. . The sockets were not compatible with mobile chargers and even their electric kettle. . Hotel provided us with a 3 pin socket which burned out when we used the kettle to boil water. . That was a scary experience. .

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank super_super_super30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 10 September 2016

Dear Reviewer,

Pleased to note that you are happy with our services though the property is old. We too delighted to hear that our breakfast spread is awesome. Thanks a lot for your valuable comments. We have already made arrangements to rectify the maintenance issues and will be looked at very seriously to minimize such issues to zero level.
We wish to see you once again at our hotel as our esteemed Guest.

Rooms Division Manager

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Reviewed 1 September 2016 via mobile

Large rooms. Old rooms. Booked through Agoda.com. I had to show so many proofs and took long time that i booked the hotel. After speaking to many managers i was given a room. Good for business travels for its location in the center of colombo.

Date of stay: August 2016
Trip type: Travelled solo
Thank Iffthi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 10 September 2016

Dear Reviewer,

We regret very for the inconvenience caused by our side during your arrival time and thank you very much for exposing it. We will make every effort to correct them and once again we value your positive and the negative both comments.
We are longing to serve you once again at Hotel Sapphire.

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Reviewed 31 August 2016

During my recent family vacation to Sri Lanka, our last stoppage was at Colombo city where we stayed in Hotel Sapphire from 19th to 20th August. From the moment we checked in to Hotel Sapphire up until the time we checked out there wasn't a moment where we felt anything amiss within the hotel premises. The room we had booked was a huge triple room on the third floor with free wi-fi connection. Being vegetarians we were at first apprehensive as to what we would be offered in the package dinner. Moreover, we didn't want to have any Indian cuisine for obvious reasons. To our surprise the host provided us with a tasteful Chinese vegetarian five course meal. Next day (the last day of our tour) began on a high note with the kids hitting the pool on the first floor. This was followed with a grand breakfast that had a great combination of Sri Lankan and Continental stuff, which we relished with gusto. Everything at Hotel Sapphire, including the staff, their cuisine, and their services is top grade. Although we spend a short time there but that was very comfortable indeed. Thank you for your immense hospitality.

Room tip: The suit on the third floor (Room No.311) is excellent for a quiet and comfortable family stay.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank SandeepN71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 10 September 2016

Dear Reviewer,

It’s our pleasure to see such wonderful comments from our valuable guests. Many thanks for your heartfelt comments. Our Chefs are always striving to serve the delicious and tasty food to our valuable Guests to their choice and satisfaction.
Hope you felt homely feeling at Hotel Sapphire and we assure you to serve better in the future.

Rooms Division Manager

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Reviewed 23 August 2016 via mobile

We went for a business lunch Reception is pleasant and calm atmosphere. The area Wellawatte where it is located is as active as ever. Climate was excellent. We had the lunch in ball room. Meals were good and cheap. The staff were very friendly. One of my college from india is pure vegetarian. He does not even eat mushroom. They have made dish specially for him as well.
Over all it's good for what we paid

Date of stay: August 2016
Thank kumaradasanu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2016 via mobile

We were booked by a travel agent in this hotel. I was very clear with my expectations. We checked into A room 219 , I wasn't happy with the room as it was no view back area and worst it had less lights in the room and more worst was the neighborhood room who had a smoker......I requested the reception to help me with it. Later I forgot about it. Then in the evening we were moved to 306. A much better open room with space and lights and simple view. As this hotel is cramped due to buildings on either side it cannot offer magnificent views. But the location of this Hotel is prime. Opp is a Hospital with stores and malls and a beautiful zoo for kids. Very well located. The staff I mean each and everyone including the Chef are highly courteous to the guests and very accommodating. Sincei travel with a four year old my priority is also food which was good. I did not have to ask for a seperate meal for him. The hotel is simple don't expect 5 star facilities.

Date of stay: August 2016
Trip type: Travelled with family
Thank SHTARAPORE_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 30 August 2016

Dear Guest,
Many thanks for your encouraging comments. All the negative comments are well taken into consideration for the improvement of the organization.

Hope to serve you better in your next visit.

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