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3 - 8 of 51 reviews
Reviewed 16 May 2017

We stayed in this hotel for 14 nights and honestly it deserves the 1 star displayed at it's Front Desk.

The customer service was terrible, right from the get - go.
Even after complaints made, no service recovery and their apologies were so empty and superficial; actually getting nothing fixed or sorted out.

The room itself was clearly not maintained, the AC always leaking and making loud disturbing noises. The bathroom was poor, worse than my own at home. it also had a damp/old odor to it. Room Service and Housekeeping very inconsistent.

The WiFi was exceedingly poor. at times there was no signal at all.
Frequent power cuts and TV channels not functioning.

The food was not bad, since it came from the restaurant downstairs but too much of their food will keep u on the toilet frequently.

The only advantage was the proximity with Galle Road and the beach side.

I wouldn't recommend anyone to stay here more than 5 days especially if you are with family or a partner.

  • Stayed: May 2017, travelled as a couple
    • Value
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1  Thank Tonyo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2016

I stayed 2 nights there with family. Hotel seems to be not maintained properly. Furniture are old and dusty. Some electronics in the room may not work some times. Bath rooms have odd smell. No car park. vehicles will be parked in the lane.

Hotel rates are reasonable for it's offering. easy access to Gall road. You can find the restaurant at the ground floor which the food is great compared to other places nearby and prices are also reasonable. Hotel staff is very friendly and willing to help.

This hotel can be improved with very little effort.

  • Stayed: September 2016, travelled with family
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    • Rooms
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2  Thank Kishan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2016 via mobile

The tariff is reasonable, as its a hotel with very old decor, furnishing, fixture and amenities. Wi-fi signals is weak and even AC may be troublesome. If you complain to the authorities they are good at making excuses. Location is in favour - market place, railway station and indian ocean is the very close by. This place is best for families only. Not a good option for solo travellers and travellers on business trip.

Stayed: April 2016, travelled solo
Thank Chitraniva M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2016

They gave us a room on top floor and it was great room. Room was spacious and you could see Arabian Sea in distance. Room was dim lit but was very comfortable. Bathroom was luxurious and had a jacuzzi tub. Why do I not find those in most 5 star hotels I stay in?

Internet speed is decent to get some work done. However, there are not many vegetarian options in this hotel. We definitely couldn't enjoy any food at this hotel. However, I would definitely recommend to stay here.

Staff was very nice to us.

  • Stayed: June 2016, travelled as a couple
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3  Thank Cody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2016

After the horrendous experiece at Cinnamon heights at Borella, checked in at Omega Regency. Its a tried and tested one for me. Hotel is ideally located and restaurants / Medicals / Shops stones throw away. Service is quick and friendly. Food is delicious and the breakfast menu is sumptuous. Wifi is good and rooms spacious. Stayed on 3rd Floor.

Room Tip: Suite rooms on higher floors - Spacious and comfy
  • Stayed: March 2016, travelled on business
    • Value
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1  Thank Rao_Lokesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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