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Reviewed 11 January 2020

Last week I had a stay at S Chalet for the first time as I have heard alot about its safe and sound security and peaceful environment. As a solo traveller I've been experiencing an amazing stay with S chalet. I must say Chalet is located in the heart of Islamabad. Moreover, the beautiful view from the room is mesmerizing. The rooms are pleasant with comfy furniture. The staff is cooperative, polite and well mannered and prompt response is highly aprreciated. Food is scrumptious. I felt as safe as home. I loved staying here as the services provided are upto the mark. Thumbs up team!

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank salwasiddiqui92
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 September 2019

I stayed here for about a week with a colleague. We were on an official trip and needed a secure plus good-service place.

Services: I must appreciate the staff for their great service and hospitality. The breakfast had good variety. The breakfast coffee isn’t good but the one you pay for is creamy and frothy. You can either ask for ironing service or can just ask for iron board and do it yourself.

Location: The nearest market is Kohsar which is 10 mins walk away. But the plus point of this location is a very close-by walking track and that it’s very close to all major hotels and business centres. For business stays, it’s perfect.

Ambience: Now coming to negative points: the guesthouse is in serious need of renovation. The sheets were old and paled. The bathroom tiles were fading.

Room view: The second negative point is room view. If you’re someone who care for room views like me, you’d be disappointed.

Date of stay: September 2019
Trip type: Travelled on business
Thank Fizza B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
msaeed1984, General Manager at S Chalet Islamabad, responded to this reviewResponded 6 January 2020

Respected Ma'am,

Firstly, thank you very much for your stay with us. We are pleased that you like the services and facility of S Chalet. We have noted your feedback and will ensure offering you the best possible experience next time you stay with us. We would like to thank you again for your patronage and look forward to welcome you and your guests at S Chalet properties in Islamabad and Multan.

Sincere Regards

M Saeed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2019

I was in Islamabad for the weekend and not a lot of hotels had room, so I started looking at guesthouses. Out of all of them, S Chalet Islamabad had great ratings and reviews, so I opted to stay there. When I got my booking confirmation, the terms and conditions strangely said that guests of the opposite sex were not allowed in your room, and unmarried couples could not stay there, even though most of business for small hotels comes from young couples seeking privacy, but I ignored it thinking it’s a guesthouse so maybe they want to try to keep it from being seedy.
Upon arrival, the first thing I noticed when I walked in was a giant sign on the wall saying guests were not allowed in your rooms. Once inside my room, the terms and conditions on the room door said right on top, guests are not allowed in your room, please entertain them in coffeeshop or lobby. This seemed very excessive even for a hotel in Pakistan, but I ignored it since the room was very nice and clean, and I was happy that I hadn’t landed in some shady place.
Later that evening, I was expecting a female friend to come pick me up. Someone knocked on the door and I opened it immediately thinking it must be my friend, but it was some random uncle! I glared at him, and he smiled and walked off. I brushed this off thinking he was stupid and knocking at the wrong door.
The only other guest I encountered at this hotel was a woman with a baby, and that’s it.
Later at night at 11 pm, someone knocked on my door. I ignored it, and they knocked a second time. I asked who it was and they said room service. I said no, because I had not ordered room service and I called reception, furious at this behaviour. The manager kept telling me he was sorry and he understood how I felt, and I told him to stop saying that because he isn’t a woman, he has no idea how I felt. I was scared because nowhere in the world in all my travels has this happened that hotel staff keeps persistently knocking at your door! After I hung up, a minute later again someone knocked and said room service! I screamed saying what do you want go away. And then I picked up my purse and went downstairs to reception, furious at being made to feel like I was a captive inside that room. I asked the manager, where is the man who kept bothering me, I’m outside now, show him I’m here so he sees I’m not scared and hiding from him in my room, he wanted to see me so let me see him now! The manager said maam I’m sorry, it was a mistake. I asked him what kind of a mistake is this?! Someone says I did not order room service at 11pm in the night, a female voice is saying this, and you stand there knocking and knocking away thinking that you can get away with such behaviour?! I told him he was a fraud for pretending to be such a family friendly establishment when your staff is going around harassing women visitors because they’re staying alone and trying to bother them and rape them. I mean what did he want from me, a nice chat? A cup of sugar? Yeah right!
I felt extremely unsafe and traumatised and called a friend in Islamabad, who immediately came and picked me up and let me spend the night. I booked a room in another hotel for the next day. The next morning, my friend went back to S Chalet to get my money refunded, and the managers told her, “Ma’am we’re very sorry, we’re a very safe place, it’s just that a guest made a mistake and thought it was their room.” So apparently it wasn’t even hotel staff but another guest trying to get me to open my door! And the only people who knew a woman was staying there alone were the man who came to my door in that evening and that woman with a baby. So clearly, that man saw I was staying alone when he “accidentally” knocked at my door and was trying to do God knows what to me.
The hotel should provide security to their guests, they’re acting like the gatekeepers of morality with their ridiculous terms and conditions but can’t even keep a guest safe from other guests or service staff, whoever the heck it was at my door. Please do not stay at this place, particularly if you are a solo female traveller!

Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank G8909
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Muhammad Saeed Awan, General Manager at S Chalet Islamabad, responded to this reviewResponded 22 January 2022

Respected Guest,

Assalamualaikum & Greetings from S Chalet Pakistan,

We have gone through your review, investigated the matter and came up with the following findings. Before that, we would like to extend our sincere apologies to you for all the inconvenience, you had while staying with us.

The day you checked in, we had a group staying with us. There were guests from different age groups staying with us. One of them was an elderly person, you have already mentioned about him in your review. He was not able to memorize his room number as per our understanding. Because, he firstly knocked your door and smiled and went off and second time, he ordered that room service and mentioned your room number. When you were downstairs, he was also there and extending apologies from you for all that but we do understand that you were also in a different psychological situation that time. As far as all this happening/incident is concerned, we do not find Hotel's fault in that because nothing has been done by our staff or management. However, It should not have happened through the other guest too, which we have strongly condemned too.

The purpose of writing the other side of story was to make it clear that we are a Shariah Compliant Hotel and we do not allow unmarried couples in our rooms to keep families at peace of mind. We have many guests staying with us and it never happened to anyone in the past and we will make sure to take appropriate corrective actions to make sure that it never happens in future too. Please accept our sincere apologies and we expect you and your recommended guests at S Chalet properties in Islamabad and Multan in future.

Sincere Regards

Muhammad Saeed
General Manager

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Reviewed 22 February 2019 via mobile

Hi I believe this is still the best value for money 4 star hotel in Islamabad, in fact the facilities are in par with 5 star hotels.

However I believe over the last 2 years the standard had dropped a notch that’s why it got 4 stars from me.

Main areas of improvement are needed in the towels which have lost colour due to excessive use and this was the same in a number of rooms.

The furniture and fixings need to be changed now as daily use has left scars of ware and tare but nevertheless still 4 star quality.

So new faces in staff but just as polite and helpful as the last bunch 5 out of 5 there.

Highly recommended for islamabad stay.

Date of stay: February 2019
Trip type: Travelled with family
Thank ahmedbX4978MR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Muhammad S, General Manager at S Chalet Islamabad, responded to this reviewResponded 26 February 2019

Respected Guest,

Assalamualaikum & Greetings from S Chalet Pakistan,

Firstly, it has been a great honour to have you as our guest at S Chalet Islamabad. Thank you very much for sharing your genuine experience with us, we will definitely look in to making your experience better during your next visits. We hope to see you soon again and your recommended guests repeatedly.

We would like to thank you again for taking your time out from your busy schedule and look forward to welcome you and your recommended guests at S Chalet properties in Islamabad & Multan.

Sincere Regards

Muhammad Saeed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2019

I have stayed at Chalet Islamabad multiple times and have always had a really positive experience. Things I like:
- small boutique hotel, but with quality experience of a bigger more expensive hotel
- value for money
- very helpful management
- well located for restaurants and exercising in Margalla Hills
- efficient laundry service

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Kelvin M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Muhammad S, General Manager at S Chalet Islamabad, responded to this reviewResponded 26 February 2019

Respected Kelvin M.

Greetings from S Chalet Pakistan,

Firstly, it has been a great pleasure hosting you at S Chalet Islamabad. We are honored and obliged by the good words, you have used for us. We will make sure to maintain all the services to your expectation for your future visits as well.

Thank you very much again for your kind words, we look forward to welcome you and your recommended guests at S Chalet properties in Islamabad & Multan again and again.

Sincere Regards

Muhammad Saeed
General Manager
S Chalet Pakistan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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