I appreciated the location and the usually friendly staff. Those at reception seemed harried and tired all the time. It is a high stress position but management needs to make sure the front-line people who represent the hotel to its guests are fresh and friendly. I once needed help with the safe and TV and had to call 4 times to finally get someone to come up. There were also other issues. All in all, cleaning staff were super kind and helpful. Osama the porter was very sweet. The two waiters at breakfast were kind and always smiling and friendly. The night restaurant manager needs to improve his people skills and maybe also listen more carefully to those trying to speak Urdu to him or ask those speaking English to speak more clearly or slowly. He was arrogant and dismissive and that resulted into a rather bad case of food allergy for me. Apologies were offered and I hope and pray that it was a learning moment for one and all. The room was industrial chic with a comfortably large bed and nice sheets, pillows and duvet. Air conditioning, toiletries and shower pressure and temperature were all good to excellent. It can be a bit noisy in the rooms facing the courtyard but it peters off after 23:00. It is nice to have natural light in the room. The room is large with a high ceiling and plenty of shelves...I appreciated the location and the usually friendly staff. Those at reception seemed harried and tired all the time. It is a high stress position but management needs to make sure the front-line people who represent the hotel to its guests are fresh and friendly. I once needed help with the safe and TV and had to call 4 times to finally get someone to come up. There were also other issues. All in all, cleaning staff were super kind and helpful. Osama the porter was very sweet. The two waiters at breakfast were kind and always smiling and friendly. The night restaurant manager needs to improve his people skills and maybe also listen more carefully to those trying to speak Urdu to him or ask those speaking English to speak more clearly or slowly. He was arrogant and dismissive and that resulted into a rather bad case of food allergy for me. Apologies were offered and I hope and pray that it was a learning moment for one and all. The room was industrial chic with a comfortably large bed and nice sheets, pillows and duvet. Air conditioning, toiletries and shower pressure and temperature were all good to excellent. It can be a bit noisy in the rooms facing the courtyard but it peters off after 23:00. It is nice to have natural light in the room. The room is large with a high ceiling and plenty of shelves and wardrobe space. A few more coat-hangers would be nice to have. There is a safe, and when I needed an iron and ironing board, these were very promptly delivered. Same with Toilet Paper on the night of my food allergy mishap. It is a city centre location and there are many eating venues as well as shopping nearby. I would stay there again.More
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