The location, cleanliness and decor are great.
However, the staff is unprofessional (not unfriendly), who cannot follow instructions or fulfill commitments. There were no complementary water bottles in my room. I informed reception and room service. Despite that, I didn't get them till an hour later, when I called reception again and got angry. I had requested for a quiet room at time of booking. I got at least 2 calls from Roomy confirming that I will be staying there, and what time I would arrive. Nevertheless, I got a room in front of the elevators, over a restaurant that played music till midnight. After that, my neighbour decided to watch TV until 3 am, and I could hear everything. Hence, no sleep throughout the night. I had an early start, and had requested breakfast for 7 am, to reception and room service around checkin. However, when I called room service at 6:30, they were unaware of the request, and said that the chef would not be available. Upon insisting, they made me a plain omelette, toast and coffee, as requested.
Apart from the 6 overhead lights in the room, there were no lamps or bedside lights. So it was full, bright lights or nothing. The windows don't open, and there was no view from the room, because the window glass was frosted.
For the same price, there are plenty of guest houses in the immediate vicinity that would have been more comfortable and professional. It's a shame, because they have the infrastructure to be a real value addition to the location.
