I stayed here last year as well. In between it has undergone renovation, rooms look better but the service as well as staff courtesies need a major effort. breakfast choices are rather limited and for vegetarians there is little choice.More
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We turned A/C to low, still very warm in the room. Has fast wi-fi. Breakfast was ok. Shower curtain was broken at both ends, not enough to cover. Every time we took shower, the floor was flooded, I had to mop the floor, very annoying.
Dear Guest
Thank you for taking the time to write a review of your stay at our hotel. We appreciate and take very seriously all of our guests' feedback.
We are glad that for the most part we were able to take care of your needs. We do apologize for the inconvenience of the Air-Conditioning unit. It sounds like it may have been the specific unit in your room.
We hope to see you again the next time you are in the area!
Sincerely
Pepe
Breakfast buffet was excellent! Concierge staff was very helpful. Hotel was quiet. Everything was like it was supposed to be.
I made my reservation months beforehand, and my credit card was charged about six weeks before arrival. This caught me by surprise. I inquired, and all was well upon arrival.
The hotel is next door to a large shopping center, so groceries and so forth are easily available. Taxis were always available. Downtown is an easy walk.
Dear Guest
thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.
Sincerely
Pepe
I am working for airline, so i got many chances to stay at this hotel.
This hotel is little bit old, but it’s clean and big.
and staffs, especially staffs working at frontdesk are very king and.....pretty. ^^*
There is a big shopping mall very close from hotel.
so we could buy and eat every thing we wanted.
Even though i didn’t have a chance to stay at other hotel. but i think it is the best place to stay
for your trip in U.B.
I recommend this hotel strongly.
Enjoy ^^*
Dear Guest,
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our committment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Saskatoon!
Best Regards,
Pepe Ochirbat
Frontdesk staffs was excellent, especially the young lady. While staying at this hotel the young receptionist lady was very kind and always helped me. She was definitely helpful with all my needs. She have a beautiful smile and her english skill was great. After I checked out I saw her name was Uynga.
Dear Guest
Thank you for your kind words. We are so happy to hear you enjoyed your stay with us. I will be sure to pass your comments along to Uyanga as well as the entire staff. We hope to welcome you back again soon!
Sincerely Yours
Pepe Ochirbat
The hotel is conveniently located to city center, and is grand in scale, but it is not up to date. Service was poor, the rooms were average, and the amenities were poor. The main restaurant is so poorly located that I could not believe how far it was from the main lobby. The hidden has definitely seen better days.
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.
Regards,
Pepe Ochirbat
