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All reviews train station stay at this hotel again gobi desk manager speak excellent spoke perfect english early check money exchange hotel staff breakfast and dinner great shower decent location living room next morning centre of town hot shower taxi
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Reviewed 30 July 2018 via mobile

What a delightful hotel. Didn’t know what to expect on our first time Mongolia- the Best Western was a great surprise. Check in staff were extremely helpful, rooms very nice and restaurant had a good variety for breakfast and dinner. Couldn’t complain at all. Laundry was very fast and reasonably priced. Would stay here again.

Stayed: July 2018, travelled with family
1  Thank Healzontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

The good: very nice staff, very good free breakfast.

The room seemed clean. But definitely needs a spruce. So much so that I didn’t want to be barefoot in the room or put my belongings on the floor.

The bad: the hangers are attached to the rod and are too big for the closet. A sure sign of a low-grade hotel.

The towels were all damp. Like they had been folded while hot out of the dryer and the staff didn’t realize they were still wet.

The water needs to run for about 10 minutes to get hot.

There are no decent restaurants within walking distance. Other than the security guard and the desk manager, the entire staff went camping so we could not get our second morning of free breakfast.

Hotels.com claims that they have free shuttle service, but they don’t. This might be a Hotels.com glitch. I told the staff though so that they can try to fix that.

View of a construction site strewn with garbage.

Bottom line, we opted to stay elsewhere and forego our non-refundable rate here.

Stayed: July 2018, travelled as a couple
1  Thank Laurel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Hi there. Stayed here during my last visit to Ulaanbaatar. The staff at the front desk were the friendliest and most eager to help that I have ever seen. The location is closed to the train station but this is not exactly the most happening neighborhood in the evening. There is also a supermarket right next to the hotel. Overall a great place at a very reasonable rate.

  • Stayed: June 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank gtchap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

Had a one night stay here before heading to the train state the next morning. Easy walk from the station and best customer service in Mongolia. The bar had run out of beer which was the only down side.

Stayed: June 2018, travelled as a couple
Thank jack_buckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

Gobi’s Kelso is located about 10 minutes Walk from the Train station. We got a room good for three persons and the room is huge! The bedroom is separated from the living room. Aside from that, the breakfast is also huge and is not the same every day. Plus, internet speed is really fast. From the four countries I’ve been to recently (China, Mongolia, Russia and Vietnam), this was by far the fastest! And the best thing about this hotel is their customer service! Their receptionists (I forgot their names) and most especially their manager who drove us to get the pictures from the studio and to the train station in one go. We really had a blast staying in this hotel and and in Mongolia in general.

Stayed: May 2018, travelled with friends
2  Thank Sierra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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