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Diplomat Hotel and Business Center
Ranked #12 of 63 Hotels in Astana
Reviewed 1 April 2012

Whoever the room designer was must have been depressed. brown everything--floor, walls, bed, drapes. large room-- slow internet ( free). breakfast offering was sporadic. It was close to my destination and convenient. the lobby is quite elaborate and gives false expectations of what is upstairs. its ok...not more. check all invoices as the staff can get confused.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank shust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this reviewResponded 25 November 2015

Dear Guest,

Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana.
We are very happy to hear that you were delighted with our services provided during your stay with us.
We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to deliver excellent guest service satisfaction and value for money.
On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we wish to see you as our guest soon again.

Yours sincerely,
Magnus Ulfner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (158)
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69 - 73 of 158 reviews

Reviewed 9 January 2012

I stayed at the Diplomat for an extended period of time during winter 2011-2012. The rooms are large and comfortable - definitely not luxury, but highly functional. Bathrooms are okay - showers frequently leak, especially from the floors above, but again highly functional. Ask for a room with a view of the Baetyrk - the rooms have large windows and the views are nice. It's unclear housekeeping's schedule - some days my room was cleaned, other days it was not. Also be careful of the laundry service - my clothes were bleached and starched until they were unrecognizable and often unwearable.

Besides the general manager, bell boys and the front desk staff, the rest of the staff at the Diplomat is pretty abysmal. Ordering room service is a test of patience for even the most laid-back consumer, and when the food (or menu, as you have to call to order that!) comes, it's pretty inedible and ridiculously over-priced. Staff at the hotel bar in the lobby are rude and unhelpful. The breakfast buffet is borderline inedible as well - the spread is mainly Russian / Kazakh breakfast foods you can find at a supermarket - anything extra you might need (for example, an apple) will cost you extra.

Certain luxuries - e.g., hotel chauffeur car - do not exist at the Diplomat, so if you are a non-Russian speaker and want ease, not necessarily the best place to stay. Also no gym at the hotel which can get frustrating if you are there long-term (and it's the winter!)

In sum, good value for money, especially as compared to the Rixos Astana right next door, which is twice as much and the service is very similar.

Room Tip: Ask for view of Baetyrk.
See more room tips
  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank 27RachelP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this reviewResponded 25 November 2015

Dear Guest,

Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana.
We are very happy to hear that you were delighted with our services provided during your stay with us.
We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to deliver excellent guest service satisfaction and value for money.
On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we wish to see you as our guest soon again.

Yours sincerely,
Magnus Ulfner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2012

Cheaper than most hotels on the modern side of the river. Excellent location for walking round the centre of town.
Room large and clean, staff very helpful for arranging taxis. Bar area large with comfortable seats and the menu looked good although we did not try it.
Breakfast was average but omelettes cooked to order

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank richev7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this reviewResponded 25 November 2015

Dear Guest,

Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana.
We are very happy to hear that you were delighted with our services provided during your stay with us.
We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to deliver excellent guest service satisfaction and value for money.
On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we wish to see you as our guest soon again.

Yours sincerely,
Magnus Ulfner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2011

It is a good hotel - cheaper than others on this side of the river. very helpful staff. internet is slow but was available all the time. Breakfast is quite good. Business centre is decent. Spa- massage room - is quite good and very affordable. Staff there are very accommodating. overall - very comfortable stay.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bustraveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this reviewResponded 25 November 2015

Dear Guest,

Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana.
We are very happy to hear that you were delighted with our services provided during your stay with us.
We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to deliver excellent guest service satisfaction and value for money.
On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we wish to see you as our guest soon again.

Yours sincerely,
Magnus Ulfner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2011

a very good hotel in term of accomodation and breakfast
the only weak point is the internet connection very weak and difficult to keep in touch with your people
otherweise good

  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
2  Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this reviewResponded 25 November 2015

Dear Guest,

Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana.
We are very happy to hear that you were delighted with our services provided during your stay with us.
We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to deliver excellent guest service satisfaction and value for money.
On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we wish to see you as our guest soon again.

Yours sincerely,
Magnus Ulfner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diplomat Hotel and Business Center

Address: D. Kunayev Str. 29/1, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Astana
#9 Luxury Hotel in Astana
Price Range: ₹ 5,100 - ₹ 9,425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diplomat Hotel and Business Center 4*
Number of rooms: 77
Official Description (provided by the hotel):
Diplomat Hotel & Business Center in Astana is a First Class full service hotel with excellent location in the city center of the capital. Behind the rounded, modern façade the Diplomat Hotel & Business Center offers large, comfortable and stylish rooms and suites with warm colours and tall windows with panoramic views. Enjoy superb dining in El Gaucho Argentinian restaurant with carefully selected top class meat, grilled over open fire. On the 21st floor, you will find the DIP Lounge, where we offer an astonishing panoramic view of Astana and Japanese cuisine and selection of inspiring drinks from our Sky Bar. The Lobby Bar is open 24/7 and is the natural meeting venue in the city. Select something to eat from our rich menu or just have a drink and relax while watching the Baiterek Monument just in front of the hotel. When you feel for some recreation, you have free access to the Bali Spa with gym, pool, saunas and Hamam. In the Bali Spa we are proud to offer various treatments for your body and health with massage and beauty saloon, and refreshing healthy fresh juices from the Bali Spa Bar. The Diplomat Hotel & Business Center offers convenient Meeting & Event solutions. The Baiterek Ballroom is perfect for big banquets, congresses or exhibitions. For smaller meetings, we recommend our luxury and comfortable VIP rooms. Always in the Diplomat Hotel & Business Center: Free WiFi, Complimentary Breakfast, 24h Room Service, Laundry Service, Multi Lingual Staff. ... more   less 
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Also Known As:
Diplomat Hotel Astana

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