This was going to be my third off-road tour, the second in Asia, and the first with Ride Expeditions. From the very first contact and even currently, the responses and service received from everyone at Ride Expeditions (of course most of the correspondence is Anna), is prompt and always helpful. Unfortunately, on day 2 of a 14 day tour I went down and I was not able to continue. Hats of to Anna and Toby as by the time I had made it to a hospital, they had already contacted my insurance company and had received instructions on what needed to be done. All I had to do was get into the ambulance:( Toby and Anna listen to their riders and truly are always trying to improve their tours, and with the very recent changes they are making is proof. Highly recommend them and I will be back!!