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2,174
731
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22
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Reviewed 22 January 2020

We recently spent 3 nights at the Pavilion. You walk into a beautiful tropical oasis. Very serene and relaxing. Breakfast by the pool was lovely - great choices, beautiful food and the staff were fantastic. 2 for 1 cocktails by the pool we enjoyed every night, great value and very lovely spot to enjoy them lounging poolside. Our complimentary massage was great and the complimentary river cruise was fantastic, we thoroughly enjoyed it. We had a private pool room. We did end up viewing 2 other room types a suite and a studio and I must say these were much more spacious than our pool room. We will definitely return but will not take the pool room next time. Our bathroom was very small with very limited space on the vanity and a tiny shower. The room itself had a beautiful comfortable bed, crisp white sheets and great pillows, but again limited space to unpack and store clothes etc. But we were very impressed with the other rooms we viewed. Our pool was quite cold so we really barely got in it. It didn't get much sun. Our only other disappointment was reception staff, Cambodian people are super friendly, but our greeting on arrival was not overly welcoming and the girl on the desk on checkout was simply stony faced and rude. It seemed an effort for her to be working. Another male staff member came to the desk and I advised that the staff member had been quite rude and it needed to be mentioned to management, his response was "oh we get complaints about her all the time". So I do think reception staff needs some mentoring. We did enjoy our stay, ,will definitely return to a different type of room and do highly recommend this hotel.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank villamandy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis d, Owner at PAVILION, responded to this reviewResponded 24 January 2020

Dear Mandy, Many thanks for your feedback. Indeed the private pools are not at their best during the cold season. An other two months to go... Sorry about the greeting, we are working with her. I hope we can make her happier! Cheers, Alexis

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Reviewed 19 January 2020

This little oasis of calm and tranquility, hidden behind a wall on a busy street, is spectacular. Our room might have been the nicest we've ever had - and certainly unique (Superior Double). It was glass on 3 sides, but protected within an enclosed area behind a fence. Extraordinary privacy and luxury. Hotel has 2 gorgeous pools, with drinks available at both (with excellent Happy Hour deals). Staff was extremely helpful and welcoming. Lovely breakfast pool-side in the morning. And perfect location, walking distance from Royal Palace and National Museum. We had a late evening flight, and they let us lounge around the pool all day after checkout. Plus we got a free 25-minute massage - each! And price was crazy cheap. Would return in a flash.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis d, Owner at PAVILION, responded to this reviewResponded 24 January 2020

Hi Jim, Thanks a lot! Very encouraging. Hope you do come back as a flash ...and I will not increase the rates :) Alexis

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Reviewed 18 January 2020 via mobile

Highly recommend this lovely, calm hotel near the Royal Palace. Tropical pools and lush greenery, as well as great cocktails in happy hour, have made this a perfect place to stay in the middle of all the crazy bustle of Phnom Penh. Rooms are cool, clean and well set up. Bonus additions of complimentary breakfast, a massage and river cruise. Easy tuk tuk ride to key sights and markets. We would definitely stay here again!

Date of stay: January 2020
Trip type: Travelled with family
Thank JasonandKarenNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis d, Owner at PAVILION, responded to this reviewResponded 19 January 2020

Dear Karen and Jason, Many thanks for the kind review! I am happy you liked the breakfast, cruise and massages we offer to all our guests. Looking forward to having you here with us again! Cheers, Alexis

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Reviewed 11 January 2020

It really is an oasis in a city of hustle and bustle! The rooms are nice and the bed was extremely comfortable. Staff were fantastic when it came to friendliness and service. I'd highly recommend this place.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fristad123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis d, Owner at PAVILION, responded to this reviewResponded 11 January 2020

Dear Fristad, Thank you so much in the name of all the team :) Wishing you all the very best for your trips in 2020! Cheers, Alexis

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Reviewed 7 January 2020 via mobile

After two weeks in Vietnam and Cambodia, Pavilon was the perfect way to finish our trip. The lush gardens and pools are a respite from the energy, noise and dust of the city streets. Every person was helpful and friendly and their commitment to providing a superior experience is obvious. (As my masseuse walked to the reception area, she stopped to pick up a single leaf that had fallen on the path!) A great combination of comfort and our world charm!

Date of stay: January 2020
Trip type: Travelled as a couple
Thank DenysRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis d, Owner at PAVILION, responded to this reviewResponded 9 January 2020

Dear Denys, This is very kind of you! Looking forward to having you back with us soon! Cheers, Alexis

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