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“Great staff service 3rd visit to Vin Pearl Luxury”

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Vinpearl Luxury Nha Trang
Ranked #8 of 219 Hotels in Nha Trang
Certificate of Excellence
Reviewed 24 August 2017

We have stayed at Vinpearl Luxury Nha Trang 3 times and have always found the staff to have exceptional service. This trip we especially found Ut Mi and Maria to be very friendly, helpful and professional both are in the restaurant. All staff at the resort are friendly and helpful. There has been several changes in the transportation from the airport and mainland terminal since our first visit and it doesn't work very well. Previously Luxury guests were processed from the mainland in a seperate terminal and brought to the island by yacht. This has definitely changed for the worse and the food in the restaurant doesn't have as much variety as in previous visits. Would recommend the resort as it is very quiet and relaxing. Linda forgea from Perth Western Australia

Room Tip: Luxury villas
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VinpearlLuxury, Người quản lý at Vinpearl Luxury Nha Trang, responded to this reviewResponded 25 August 2017

Dear Linda F,

We truly appreciate your recent stay with us. Thank you for taking the time to write a review about our Vinpearl Luxury Nha Trang. We are delighted to learn that you enjoyed your time with our exceptional service. The support of our guests is extremely rewarding for our team. We will certainly share your comment with Mi and Maria. We also noted your comment regarding the food in restaurant and the the transportation from the airport and mainland terminal for improvement.

We look forward to another opportunity to host you at our resort, and once again, thank you for your nice comments!

Best regards
Le Thi Cong Dung
General Manager

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9 - 13 of 566 reviews

Reviewed 19 August 2017

We have a great time at VinPearl luxury. All staff are excellent services. Nice room view. Foods wasn't good enough quality choices for five star resorts. But we are happy to come back here again and again.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Loan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VinpearlLuxury, Người quản lý at Vinpearl Luxury Nha Trang, responded to this reviewResponded 21 August 2017

Dear Ms. Loan M

First of all, I would like to thank you very much for sharing your feedback further to your stay at Vinpearl Luxury Nha Trang.

It is lovely to hear that you enjoyed with our villa and our excellent service. However, we are sorry to read that some parts of your experience did not meet your expectations regarding the food in the restaurant. Please rest assured that your comments have been shared with our heads of department as source of opportunity and improvement.

We hope to have the opportunity to welcome you back soon at the Vinpearl Luxury Nha Trang

Best regards
Le Thi Cong Dung
General Manager

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Reviewed 17 August 2017

From the minute we arrived at the airport, and on the boat to the island, we felt like royalty! This place is pure luxury. The staff are very attentive and helpful. The food and drinks were delicious. The only thing is the cappuccinos were never that hot, but maybe coffee is not their specialty. Maria, who worked at the buffet area, was so professional and friendly and nothing was too difficult.
The amenities were great. Heated toilet seats, very fancy showers (took me a while to work the hot water..user issues..) and everything was clean and smelled like lemongrass!
The Spa is one of the best I've ever been to. It is located on the beach and the little rooms/huts are standing in the water, so you hear the waves against the rocks while you are getting your spa treatment.. The wave bar is also a great place to be sipping a cocktail while watching the sun set.
Vinpearl Land is not far from the resort, it has everything a kid would want. Our kids favorite part of the trip. Food prices and drinks were reasonable.
This place is truly amazing, I hope to visit there again soon.

Room Tip: The villas with their own pools are the best as they are further away from the main area giving you...
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  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Forantravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VinpearlLuxury, Người quản lý at Vinpearl Luxury Nha Trang, responded to this reviewResponded 21 August 2017

Dear Forantravellers,

Thank you very much for taking the time to share your delightful review with us. We are all pleased to read that your stay with us was thoroughly enjoyable. We truly appreciate your praises and we cannot wait to offer you another memorable experience.

Best Regards!
Le Thi Cong Dung
General Manager

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Reviewed 16 August 2017 via mobile

It is 1am in the morning and I am writing a review of vinpearl luxury. One word to describe this experience was amazing. The saying that you get what you paid for is correct for vinpearl luxury. My wife booked our second week holiday in Vietnam and we chose Nha trang. The first week we stayed Furama Da Nang and it was a let down. Anyway staying positive note Vinpearl luxury we got a beach house where the white sandy beach is 50 metres from the house. At the backyard there is a small pool/spa. You get a coffee machine with espresso was a winner for me. The Sony tv was good entertainment for our family with movies and cartoons for kids to watch. The super king size bed was comfortable and the bathroom is fit for a king with a bath tub . The staffs services were wonderful and very professional. The buffet food was yummy but eating nearly the same buffet menu everyday was a turnoff. Negative are the dinner BBQ outside derive where they over cooked the meat and seafood shells. Breakfast over five days there was no orange juice for the kids. I will finish the review by strongly recommend this wonderful place to anyway family who thinking of staying in Nha Trang. I will definitely come back.
Michael

Stayed: August 2017, travelled with family
1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VinpearlLuxury, Người quản lý at Vinpearl Luxury Nha Trang, responded to this reviewResponded 21 August 2017

Dear Michael T

We truly appreciate your recent stay with us. Thank you for taking the time to write a review about our Vinpearl Luxury Nha Trang. We are delighted to learn that you enjoyed with room facilities, the excellent custumer service. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our staff to support. We also noted your comment regarding the food in restaurant, it's noted for improvement.

We look forward to another opportunity to host you at our resort, and once again, thank you for your nice comments!

Best Regards
Le Thi Cong Dung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

We spend 7 glorious nights at Vinpeal Luxury and loved every second, staff could not do enough to make our stay enjoyable, loved and included the children, villa was enormous, extremely comfortable bed with automated curtains, lights etc which was a bonus. Own pool, porch overlooked pristine beach, pool was perfect with blow up floaties and hammocks, massages and massage rooms were divine, hovering over water. Loved having access to Vinpearl land and cable cars too. (Would have been great to have a cheaper laundry service, which is the case with majority of hotels!) Thanks to everyone who made our stay so relaxing and enjoyable.

Room Tip: Villa's overlooking beach.
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  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Sonya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VinpearlLuxury, Người quản lý at Vinpearl Luxury Nha Trang, responded to this reviewResponded 12 August 2017

Dear Sonya G!

Thank you very much for taking the time to share your delightful review with us. We are all pleased to read that your stay with us was thoroughly enjoyable. We truly appreciate your praises and we cannot wait to offer you another memorable experience.

Best Regards
Le Thi Cong Dung
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vinpearl Luxury Nha Trang

Address: Hon Tre Island, Vinh Nguyen, Nha Trang 650000, Vietnam
Phone Number:
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 219 Hotels in Nha Trang
Price Range: ₹ 20,064 - ₹ 29,231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vinpearl Luxury Nha Trang 5*
Number of rooms: 84
Official Description (provided by the hotel):
This lush hotel consists of 84 luxurious villas with facilities that warrant its 5 + star standard. The hotel architecture boasts an eclectic mix of contemporary design and old-world charm inspired by Indochinese architectural features from the early twentieth century. What’s more, all the rooms in this exclusive resort overlook the ocean and the main pool, with vast open spaces of fresh green and untouched nature right at your doorstep. You will enjoy absolute relaxation on these exquisite room balconies, taking in the fresh air that surrounds you in abundance and even welcoming the first rays of the crimson dawn. The hotel’s interiors are steeped in luxury with carefully designed features all tailored to make you feel that you are indeed in the resort paradise of your dreams! ... more   less 
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