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“Would have liked longer stay.”

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Huong Giang Hotel Resort & Spa
Ranked #50 of 123 Hotels in Hue
Reviewed 4 January 2014

As part of our Travel Indochina tour we only had one (1) night at this hotel. The rooms were large and very clean. The ground floor outdoor patio over looking the river was excellent for an evening drink. Staff were very keen and friendly, service was great. Breakfast room and breakfast was excellent, so bright and well organised. Hotel was very close to good restaurants.
A great place to stay..

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank frankjohnson88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded 8 January 2014

Dear Frankjohnson88,

On the occation of New Year 2014, we would like to wish you Good Heath, Happiness & Success.

How can we express our happiness with your complimentary on the hotel services such as rooms, ground floor outdoor patio, staff, breakfast, location, … We shared this to all staff as great motivation for their hard working. Being the premises providing tourist services, satisfication of customers is our biggest aim & we will try our best to assert the brand name “Huong Giang Hotel Resort & Spa” in Hue tourist industry & in Vietnam generally.

We hope you would recommend us to your relatives, friends & we would be so honour to receive you again on your next returns to Hue.

Once again, sincerely thanks for your confidence & choosing Huong Giang Hotel Resort & Spa as accommodation & thank you for taking your busy time to share on TripAdvisor.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (461)
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172 - 176 of 461 reviews

Reviewed 29 December 2013

The hotel is in a great location but definitely past it's prime. The rooms were worn and a bit dilapidated. Service from the staff was definitely very poor and we felt they were quite rude compared to other locals we met along the trip.

Stayed: December 2013, travelled with friends
3  Thank travelnander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded 8 January 2014

Dear Travelnander,

Warmest greeting from Huong Giang Hotel Resort & Spa.

On the occation of New Year 2014, we would like to wish you Good Heath, Happiness & Success.

On behalf of the hotel, we feel unhappy with your notes ralating to rooms, services, staff. They were not our standard but we highly appreciate your comments & of course we will consider. We would like to say apology for these inconvenience.

By this time, we would like to thank you for your choosing Huong Giang Hotel Resort & Spa as accommodation & thank you for sharing experience on TripAdvisor. We hope continuing to serve you again on your next returns to Hue.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

huong Giang hotel is a big hotel complex. The room good size, clean and the shower worked. The staff was friendly staff, especially the bar tender. Breakfast ewas good quality and variety. Easy walk to restaurants across the street. Would recommend.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank lightening996327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 January 2014

Dear Lightening996327,

First of all, we would like to thank you so much for your attention & choosing Huong Giang Hotel Resort & Spa as your accommodation recently.

Your notes are short but they are what we would like to introduce to all future customers. Of course, we shared your comments to all our staff, especially the bartender as great motivation for their hard working.

We would like to say thank you again for your goodwill on recommendation of the hotel. We look forward to having opportunities to receive you on your next returns to Hue.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013 via mobile

Came here with an organized tour, satisfied with the hotel.
Free Wifi worked great sometimes (best in the lobby) and didn't work at all other times.
Breakfast is good, especially the bun bo.
Rooms are a great size and location is walking distance to south Hue and about 20 minutes to cross the river to the north side.

Stayed: December 2013, travelled as a couple
2  Thank sofiadujour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded 4 January 2014

Dear Sofiadujour,

First of all, we would like to thank you so much for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation recently.

It is our pleasure to read your comment which we know you satisfied with the hotel, breakfast, rooms, location, … It is the great motivation for us to work harder to bring customers the best services. You are right to say that our location is very convenient to go around. Thanks to the professional staff who are yearly trained, new furnitures & the location by the romantic Perfume River, we are pround to meet customers’ requirements so far.

Once again, thank you for sharing experience on TripAdvisor. We hope continuing to receive you at Huong Giang Hotel Resort & Spa on your next returns to Hue.

Sincerely thanks,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013 via mobile

This hotel is okay if you're not staying long. Otherwise I definitely do not recommend it.

The hotel, I'm sure, saw better days when it was first opened. But now it's so worn, and all the furniture looks very old and tired. The place is in despatate need of some real maintenance.

The pool is really tiny and doesn't really tempt you.
The spa, where I tried out a 60-minute aromatherapy massage, was almost disappointing. The experience was nothing like what I'm used to in a resort hotel, and my masseuse cut corners, ie. she didn't do the same sequence of massage on both sides of my body. To top it off, she actually blatantly asked for a tip at the end of my session! Terrible attitude, terrible service at the spa.

At least I heard from my other family members that the foot massage was good.

Staff were generally okay, but not overtly friendly and helpful. Then again, I guess that's because I'm Asian, unlike the many Europeans whom I noted to receive much more assistance and attention. As an Asian myself, it makes me wonder why my own fellow Asians rarely disappoint when it comes to practicing color-discrimination on the same paying customers.

Anyway, all in all, this hotel is okay to stay a few nights if you're not fussy on the tired rooms. Don't expected too much of any value-added service though.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Shirls B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded 23 December 2013

Dear Shirls B,

Warmest greeting from Huong Giang Hotel Resort & Spa,

Firstly we would like to take this opportunity to thank you for choosing Huong Giang Hotel Resort & Spa as accommodation last time & thank you for sharing experience on TripAdvisor so that we can know what we should do to improve ourselves.

It is so regretable to read your comment that expressed you did not satisfy with our services. It is not our standard if staff have not shared their attention & support to everybody equally as your comments. For the massage service, we checked & reacted strictly the staff who had bad attitude with you. By these problems, we wish you would accept our sincere apology for inconvenience caused to you during your stay at the hotel & we would like to commit that all incidents will be soon overcome.

We would like to thank you so much for your comments that we need some real maintance. In deed, we always renew the hotel with all furnitures that it is conducted gradually & our next plan is changing new carpet.

Dear Shirls B, once again, we would like to say apology to you & we hope continuing to have opportunities to receive you to Huong Giang Hotel Resort & Spa on your next reurns to Hue.

Sincerely thanks,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Huong Giang Hotel Resort & Spa

Address: 51 Le Loi Street, Phu Hoi Ward | 51 Lê Lợi, Phường Phú Hội, Hue, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Hue
#19 Spa Hotel in Hue
Price Range: ₹ 2,144 - ₹ 3,313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Huong Giang Hotel Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Huong Giang Hotel Resort & Spa The Huong Giang Hotel Resort & Spa is strategically located in the city centre of Hue, rightly on the poetic banks of the Perfume River. The Hotel is a superb place for tourists to contemplate the panorama of the beautiful city of Hue and visit the historical monuments, places of tourist interest, and famous landscapes of the Charming Hue Ancient Capital. The Huong G ... more   less 
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Also Known As:
Huong Giang Hotel Hue
Huong Giang Hotel Resort And Spa
Huong Giang Hue
Hotel Huong Giang

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