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Reviewed 19 August 2018 via mobile

Our stay at the Agoda started badly when I thought I had booked a triple room but we arrived it appeared not. (I’ve since checked the booking site and the text about the occupancy is misleading) However the staff were quick to sort this out and our family room was spacious and comfortable. The restaurant food was ok (for lunch) as was the breakfast, but nothing special. The location was great and we found we could walk to the citadel and restaurants easily.

Stayed: August 2018, travelled with family
Thank Anoushka3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Alba, General Manager at Alba Hotel, responded to this reviewResponded 27 August 2018

Dear Valued Guest,

Thank you for taking the time to leave a review on Tripadvisor. We are very pleased to know that you enjoyed your time with us.

At the Alba , we strive to provide a superior service experience for every guest and your feedback is very important to us. We will take note of your comments will work to improve what needs to be.

Again thank you and we hope that you will give us the opportunity to welcome you back to the Alba Spa Hotel and provide you with a genuine hassle-free experience.

Best regards,

Jane Ho

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

Disappointing stay at Hotel Alba. Ok if you are just looking for a bed to sleep in. We had booked this hotel specifically for its spa facilities, unfortunately jacuzzi was cold and they only have one spa staff working in the mornings so we couldn’t have treatments done at the same time. Reception staff weren’t particularly helpful.

We’d spent a week in basic hostels prior to staying here and the staff were far far more helpful and approachable in those and given the price difference I would of expected more from this hotel.

Stayed: August 2018
Thank FoodieFun31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Alba, General Manager at Alba Hotel, responded to this reviewResponded 27 August 2018

Dear Valued Guest,

Thank you for sharing your experience at Alba Hotel. We would like to apologize for failing to exceed your expectations.

We have noted your comments on the issue arise and we thank you for bring that up to our attention.

Again, thank you for your feedback as this is our best resource for improving guest services and we look forward to welcoming you back to Alba Hotel very soon.

Kindest regards,

Jane Ho

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

My family stayed 2 night (29, 30 MAY 2018) at Alba Hotel 12 Nguyen Van Cu. My room is big and clean. Room has balcony. Hotel staffs are so friendly and helpful. I suggest to stay at Alba Hotel when you visit Hue. Breakfast is nice with noodles and styles of meals (continental, UK, Asian, Vietnamese).

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank NguyenNam81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Alba, General Manager at Alba Hotel, responded to this reviewResponded 12 June 2018

Dear Valued Guest,

Thank you very much for taking the time to leave a 5 star review on TripAdvisor.We are delighted to know that you had a pleasant stay with us. At Alba Hotel, we strive to provide each of our guests with a memorable experience.

Again we thank you for your kind comments and remarks about our service and we hope to host you soon.

Kindest regards,

Jane Ho
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

This is a nice, centrally located hotel with helpful staff and a good breakfast spread. Room service food good too. Our room was comfortable and massive, with an amazing strong shower and large, cushy beds. Overall a great hotel.

Stayed: April 2018, travelled with family
1  Thank Family Gamers G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Alba, General Manager at Alba Hotel, responded to this reviewResponded 13 April 2018

Dear Valued Guest,

Thank you for taking the time to share your experience with Alba Hotel on Tripadvisor. We are delighted to know that you enjoyed your stay with us. At the Alba Hotel, we strive to make your stay as comfortable as possible and offer top notch services. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Again thank you and we look forward to welcoming you in the near future.

Kindest regards,

Jane Ho
General Manager

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Reviewed 31 March 2018

I stayed two nights here and the stay was faultless. The rooms are very large - I had a large sleeping area and also a very large sitting area with a full couch for what I have to presume is the standard room. There was also a nice large balcony with cool views. The hotels location is good and you are within easy walking distance of everything in the main area of Hue. Breakfast is tasty and is located at the top of the hotel for great morning viewing. Staff were very good and accommodating - really good hotel I would definitely stay again.

  • Stayed: March 2018, travelled solo
    • Location
    • Rooms
    • Service
1  Thank JWalker610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Alba, General Manager at Alba Hotel, responded to this reviewResponded 7 April 2018

Dear Valued Guest,

Thank you very much for taking the time to leave a 5 star review on TripAdvisor.We are delighted to know that you had a pleasant stay with us. At Alba Hotel, we strive to provide each of our guests with a memorable experience.

Again we thank you for your kind comments and remarks about our service and we hope to host you soon.

Kindest regards,

Jane Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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