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All reviews rooftop jacuzzi amazing hotel top floor breakfast buffet recommend this hotel ben thanh market great location tubs showering mai pool hcm vietnam district city
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Reviewed 3 weeks ago via mobile

Stayed recently in Sept with a few galfrens because it was newly refurbished and within walking distance to Ben Tahn market, museums & sights.
I’m glad we chose this hotel bcoz:
- The personnel were pleasant and accommodating.
- The deluxe with window room was a bit small on the 11th floor but it was clean, the bed was comfortable and they were quite generous with their toiletries (besides the usual body wash and shampoo, they also provided bath robes, vanity packs, a comb, shaver, toothbrush, etc)
- The complimentary daily breakfast & tea were sufficient and delightful
- conveniently located near downtown; we practically walked everywhere I.e Norte dame church, the Saigon Central Post Office, lei loi shopping street, Saigon Centre Mall, Saigon opera house etc.

A couple of major flaws that should be avoided (for me to rate it 4-Star)
- the water pressure in the shower was weak and the hot water was inconsistent. The hotel mgmt should also consider shower doors so that the bathroom floor doesn’t get wet after our shower
- Why call yourself a spa hotel when all you offer is a steam and sauna room? Hope there’ll be a full fledge spa facility (massages, facials, etc) in the near future
- BEWARE: this flaw is no fault of the hotel but the hotel staff recommended the foot massage across the street and we got SCAMMED. DO NOT ever go there (picture attached). By the end of the foot massage session, we were given a receipt! Do not accept & write on the receipt bcoz that’s a fixed TIPS receipt that the masseuse expect you to pay her/ him. The min tips on that receipt were 100k Vietnamese dong.
Pay only to the lady boss. If you pay the masseuse, they will assume it’s their tips!

There’s loads of hotels to choose from when visiting HCMC, therefore, based on that reason, I may want to experience staying in different hotels.

Stayed: September 2018, travelled with friends
1  Thank JoannaDtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alagon Hotel M, Manager at Alagon Zen Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear JoannaDtraveller,

Thank you for your feedback on Tripadvisor.

First of all, we are pleased to know that you had enjoyed our facilities and service.

Besides, regarding your feedback about our spa which is under construction, we very sorry that we could not met your expectation. Please give us another change to host you again in the future when our spa is accomplished.

Last but not least, we sincerely apologize for the inconvenient may caused by outside service. We will take a deep training for internal staff to ensure it will not happen again. Thank you so much for bring it up.

Once again, thank you for your valuable feedback.

Sincerely,

Vivian Ngo - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I really enjoyed my stay here. Nice rooms, good wifi, great location, and cool rooftop area with great views. I also really appreciated the little extra touches like the free drinks stocked in the mini bar, quality toiletries, and the buffet breakfast with well-prepared food choices. Staff was friendly and accommodating in every way.

  • Stayed: September 2018, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank sean h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alagon Hotel M, Manager at Alagon Zen Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear Sean H,

Thank you very much for sharing your experience with us. We are delighted that you enjoyed your visit and very pleased with the high rating of our service and facilities.

Once again, thank you for your valuable feedback. We look forward to welcoming you back soon.

Sincerely,

Vivian Ngo - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Booked Alagon Zen in really last minutes for my unexpected trip to Ho Chi Minh City, the price for the hotel is great, and included breakfast, afternoon and also mini bar, the staff there are super nice, all of them are really helpful. The room is better than I expected, and the hotel facilities are good too, I like to rooftop swimming pool and jacuzzi ver much, special in the night time. The local of the hotel is good too, you can go to most of the local landmark by walk. With all this reason, I will suggest you to stay in this hotel next time if you are visiting Ho Chi Minh City.

Stayed: September 2018, travelled as a couple
1  Thank Chio Fai N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alagon Hotel M, Manager at Alagon Zen Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear Chio Fai N,

Thank you for taking your time to sharing the review on TripAdvisor. Each feedback was truly appreciated. We are glad to know that we achieved our goal in making your stay memorable by provided outstanding service.

We looking forward to welcome you back soon in the future days!

With my best regards,

Vivian Ngo - Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

From check in to check out this place was perfect. Great service, clean rooms and newly renovated building with a charming Japanese theme. The lowest package included both breakfast and high tea which was a very nice touch. Can't beat the location as it's near everything you'd want to see on your first visit to Ho Chi Minh City!

Stayed: September 2018
1  Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alagon Hotel M, Manager at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Anthony J,

Thank you so much for such a great review. Your feedback was greatly appreciated. We are delighted to know that you had enjoyed service and facilities within our hotel.

It is such an honor to host you again in the future days.

Sincerely,

Vivian Ngo- Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We’ve had a really good stay at the Alagon zen hotel. The rooms were pretty good, although we missed a window. The best part about the hotel is their friendly and helpful staff, especially Ahri helped us really well with good tips/advice and restaurants where we went and didn’t regret.

Stayed: September 2018, travelled with family
1  Thank Bglholleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alagon Hotel M, Manager at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. Bglholleman,

Thank you so much for your review. On behalf of Ms. Ahri, I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

We are looking forward to welcome you back in the near future.

Best regards,

Vivian Ngo- Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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