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Reviewed 1 July 2022 via mobile

They allowed us to check in early at like 10am. We got to hotel super early. So this was a big help for us . The sevice was exceptional and very good. I would not name any particular staff because each and every staff was wonderful, wonderful and wonderful. Even breakfast was very good and yummy. Japanese style one.

Room tip: Just book this hotel 😍😃
Date of stay: July 2022
Trip type: Travelled as a couple
Thank vispriya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Saigon Lotte, Marketing at LOTTE HOTEL SAIGON, responded to this reviewResponded 4 July 2022

Dear vispriya,

Warmest greetings from LOTTE HOTEL SAIGON.
Thank you for taking the time to post this review on TripAdvisor.

It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues, who are always willing to help our guests.

Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.

Sincerely Yours,

Suh Dong Soo
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022 via mobile

Lotte' service did give me a wonderful & happy experience beside its good location! My family was treated really well, especially Ms. Tanya (F.O team) is really helpful & nice. The room quality is good, too! We'll definitely come again really soon :)

Date of stay: June 2022
Trip type: Travelled with family
Thank Trek37802527467
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Saigon Lotte, Marketing at LOTTE HOTEL SAIGON, responded to this reviewResponded 30 June 2022

Dear Trek37802527467,

Warmest greetings from LOTTE HOTEL SAIGON.
Thank you for taking the time to post this review on TripAdvisor.

It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues - Ms. Tanya, who are always willing to help our guests.

Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.

Sincerely Yours,

Suh Dong Soo
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2022 via mobile

Thanks to the staff, Bella, I had excellent experience. Her friendly service, prompt response & good smile of her face make me feel happy. I will return with good memories of Saigon and Lotte hotel.^^

Date of stay: June 2022
Trip type: Travelled on business
Thank KoreanDokdo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Saigon Lotte, Marketing at LOTTE HOTEL SAIGON, responded to this reviewResponded 24 June 2022

Dear KoreanDokdo,

Warmest greetings from LOTTE HOTEL SAIGON.
Thank you for taking the time to post this review on TripAdvisor.

It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues - Ms. Bella, who are always willing to help our guests.

Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.

Sincerely Yours,

Suh Dong Soo
General Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2022 via mobile

I have a very good experience here and absolutely will stay next time. They have a very good service and bonus. They also help good in covid testing arrangement and some personal require when I ask for help. The people here are very nice and service are absolutely more than expect. The room rate with river view is fantastic. It is deserved to stay!!!

Cho Young - 2022 June

Date of stay: June 2022
Trip type: Travelled on business
Thank Choyoung88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Saigon Lotte, Marketing at LOTTE HOTEL SAIGON, responded to this reviewResponded 22 June 2022

Dear Choyoung88,

Warmest greetings from LOTTE HOTEL SAIGON.
Thank you for taking the time to post this review on TripAdvisor.

It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues, who are always willing to help our guests.

Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.

Sincerely Yours,

Suh Dong Soo
General Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2022

From check in to departure our stay was excellent, Miss Mai on reception was welcoming and friendly giving us a free room upgrade overlooking the river which was amazing.
Also has to be the best business lounge we have ever stayed in thanks to all the staff there, of not the lounge also has views of the river.

Date of stay: April 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank K201C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Saigon Lotte, Marketing at LOTTE HOTEL SAIGON, responded to this reviewResponded 22 June 2022

Dear K201C,

Warmest greetings from LOTTE HOTEL SAIGON.
Thank you for taking the time to post this review on TripAdvisor.

It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service , staff's service and entire environment. We shared your compliments with our colleagues, who are always willing to help our guests.

Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.

Sincerely Yours,

Suh Dong Soo
General Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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